Sales Support Assistant

Firefly Electric & Lighting Corporation; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Firefly Electric & Lighting Corporation (FELCO) is seeking a Sales Support Assistant in Ermita, Manila. You will administer and coordinate all sales transactions with cross-functional teams, ensuring a smooth order-to-deliver process and providing excellent customer service to assigned accounts.

Role requires coordinating sales orders, making outbound/inbound calls to generate sales, following up on receivables, and resolving after-sales inquiries with timely communication to customers.

Qualifications

• Bachelor's Degree in any business-related field.
• Fresh graduates, preferably with internship/training experience in a customer service-related field.

Responsibilities

• Processes and manages sales orders in coordination with relevant departments.
• Performs outbound and inbound calls to generate sales and follow up on accounts receivable.
• Resolves after-sales customer concerns and updates customers on progress.

Skills

Sales orders processing

Customer service

Order coordination

Communications

Education

Bachelor's Degree in business

Job description

JOB SUMMARY:

As a

About The Role

Location: Ermita, Manila
Role Type: Full-time
Department: Sales - Professional
Reporting to: Sales Support Team Leader

JOB SUMMARY:

As a Sales Support Assistant, you will be administering and coordinating all transactions with cross-functional teams, ensuring a smooth order-to-deliver process and excellent customer service to assigned accounts.

Other requirements include the following:

• Provides support to the sales team by processing and managing sales orders in coordination with relevant departments, ensuring accurate and timely delivery
• Performs outbound and inbound calls to generate sales, follows-up on accounts receivables and ensuring customers receive accurate and timely responses to all inquiries and requests
• Performs outbound and inbound calls using various platforms, Resolves after-sales customer concerns, directing specific complaints to relevant parties/departments and keeping the customer updated on the progress

To succeed and grow in this role, you will be required to meet the following requirements:

• Bachelor's Degree in any business-related field
• Fresh graduates, preferably with internship/training experience in a customer service-related field

About FELCO

At Firefly Electric and Lighting Corporation (FELCO), customer satisfaction is a commitment. Our mission is to elevate everyday experiences by providing accessible quality products and solutions that every Filipino deserves. We started in 2001, introducing innovative lighting and electrical products to the Philippine market. Over the past two decades, we have worked hard to build expertise and deliver quality products, reliable service, and trustworthy solutions through our brands — Firefly, Royu, ECOLum, Herks, and Xpert. Today, we continue to fulfill our mission by entering into new categories and brands. We stay fully committed to meeting the evolving needs of our customers and the industry. We also partner with internationally-recognized brands and products such as Chint, ABB and DCK to provide our valued customers with a diverse range of high-quality products.