Sales Support Associate

Firefly Electric and Lighting Corp.; Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Firefly Electric and Lighting Corp. in Ermita, Manila is seeking a Sales Support Associate to coordinate transactions with cross-functional teams and ensure a smooth order-to-deliver process.

You will deliver excellent customer service to assigned accounts and support the sales team with accurate order processing. The role is ideal for fresh graduates with internship/training in customer service, offering a hands-on entry into a dynamic sales environment and opportunities for growth within the

Qualifications

• Bachelor’s Degree in any business-related field.
• Fresh graduates are encouraged, preferably with internship/training experience in a customer service-related field.

Responsibilities

• Provides support to the sales team by processing and managing sales orders in coordination with relevant departments, ensuring accurate and timely delivery.
• Performs outbound and inbound calls to generate sales, follows-up on accounts receivables and ensuring customers receive accurate and timely responses to all inquiries and requests.
• Performs outbound and inbound calls using various platforms, resolves after-sales customer concerns, directing specific complaints to relevant parties/departments and keeping the customer updated on the progress.

Skills

Customer service

Order processing

Phone calls

Communication

Education

Bachelor's Degree in Business

Job description

About the Role

Location: Ermita, Manila

Role Type: Full-time

Department: Sales - Professional

Reporting to: Sales Support Team Leader

JOB SUMMARY:

As a Sales Support Associate you will be administering and coordinating all transactions with cross-functional teams, ensuring a smooth order-to-deliver process and excellent customer service to assigned accounts.

Other requirements include the following:

• Provides support to the sales team by processing and managing sales orders in coordination with relevant departments, ensuring accurate and timely delivery
• Performs outbound and inbound calls to generate sales, follows-up on accounts receivables and ensuring customers receive accurate and timely responses to all inquiries and requests
• Performs outbound and inbound calls using various platforms, Resolves after-sales customer concerns, directing specific complaints to relevant parties/departments and keeping the customer updated on the progress

To succeed and grow in this role, you will be required to meet the following requirements:

• Bachelor’s Degree in any business-related field
• Fresh graduates, preferably with internship/training experience in a customer service-related field

About FELCO

At Firefly Electric and Lighting Corporation (FELCO), customer satisfaction is a commitment. Our mission is to elevate everyday experiences by providing accessible quality products and solutions that every Filipino deserves.

We started in 2001, introducing innovative lighting and electrical products to the Philippine market. Over the past two decades, we have worked hard to build expertise and deliver quality products, reliable service, and trustworthy solutions through our brands — Firefly, Royu, ECOLum, Herks, and Xpert. Today, we continue to fulfill our mission by entering into new categories and brands. We stay fully committed to meeting the evolving needs of our customers and the industry. We also partner with internationally-recognized brands and products such as Chint, ABB and DCK to provide our valued customers with a diverse range of high-quality products.