Sales Support Associate — Order-to-Deliver & Service

Firefly Electric and Lighting Corporation; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Firefly Electric and Lighting Corporation (FELCO) is seeking a Sales Support Assistant in Ermita, Manila. You will administer and coordinate all transactions with cross-functional teams, ensuring a smooth order-to-deliver process and excellent customer service to assigned accounts.

Responsibilities include processing sales orders with relevant departments, handling outbound and inbound calls to generate sales, following up on receivables, and addressing after-sales inquiries.

Qualifications

• Bachelor's degree in any business-related field.
• Fresh graduates welcome; internship/training in customer service helpful.

Responsibilities

• Process and manage sales orders in coordination with departments to ensure timely delivery.
• Make outbound and inbound calls to generate sales and follow up on accounts receivable; respond to inquiries promptly.
• Resolve after-sales concerns and route complaints to appropriate parties while updating customers on progress.

Skills

Customer service

Education

Bachelor's degree in business-related field

Job description

Firefly Electric and Lighting Corporation (FELCO) is seeking a Sales Support Assistant in Ermita, Manila. You will administer and coordinate all transactions with cross-functional teams, ensuring a smooth order-to-deliver process and excellent customer service to assigned accounts.

Responsibilities include processing sales orders with relevant departments, handling outbound and inbound calls to generate sales, following up on receivables, and addressing after-sales inquiries.