Sales Support Associate

Firefly Electric & Lighting Corporation; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

Firefly Electric & Lighting Corporation is looking for a Sales Support Associate to manage sales transactions. You will coordinate effectively with cross-functional teams ensuring timely delivery and great customer service.

The ideal candidate is a Bachelor’s degree holder, preferably a fresh graduate with some customer service experience. Apply now to contribute to a company committed to customer satisfaction.

Qualifications

• Degree holders in a business-related field are encouraged to apply.
• Fresh graduates, preferably with some internship experience in customer service.

Responsibilities

• Support sales team by processing and managing sales orders accurately.
• Handle customer inquiries through calls, providing timely responses.
• Resolve after-sales customer concerns and keep them updated.

Education

Bachelor’s Degree in any business-related field

Job description

JOB SUMMARY

As a Sales Support Associate, you will be administering and coordinating all transactions with cross‑functional teams, ensuring a smooth order‑to‑deliver process and excellent customer service to assigned accounts.

About The Role

• Location: Ermita, Manila
• Role Type: Full‑time
• Department: Sales - Professional
• Reporting to: Sales Support Team Leader

Responsibilities

• Provides support to the sales team by processing and managing sales orders in coordination with relevant departments, ensuring accurate and timely delivery.
• Performs outbound and inbound calls to generate sales, follows up on account receivables, and ensures customers receive accurate and timely responses to all inquiries and requests.
• Performs outbound and inbound calls using various platforms, resolves after‑sales customer concerns, directs specific complaints to relevant parties or departments, and keeps the customer updated on the progress.

Qualifications

• Bachelor’s Degree in any business‑related field.
• Fresh graduates, preferably with internship or training experience in a customer‑service related field.

About FELCO

At Firefly Electric and Lighting Corporation (FELCO), customer satisfaction is a commitment. Our mission is to elevate everyday experiences by providing accessible quality products and solutions that every Filipino deserves.

We started in 2001, introducing innovative lighting and electrical products to the Philippine market. Over the past two decades, we have built expertise and delivered quality products, reliable service, and trustworthy solutions through our brands — Firefly, Royu, ECOLum, Herks, and Xpert. Today, we continue to fulfil our mission by entering new categories and brands. We stay fully committed to meeting the evolving needs of our customers and the industry and partner with internationally recognized brands such as Chint, ABB, and DCK to provide our valued customers with a diverse range of high‑quality products.