Sales Support Associate

Firefly Electric and Lighting Corp.; Manila; On-site; PHP 300,000 - 500,000; Full time

Job summary

Firefly Electric and Lighting Corp. is looking for a Sales Support Associate to enhance our customer service by managing sales orders and ensuring seamless communication with cross-functional teams.

In this role, you will coordinate the entire order-to-deliver process while providing support to our sales team. A Bachelor’s degree in a business-related field is required, and fresh graduates are welcome to apply.

Join us as we continue to innovate and meet the needs of our customers in the lighting and electrical industry.

Qualifications

• Fresh graduates preferably with internship/training experience in a customer service-related field.

Responsibilities

• Administer and coordinate all transactions with cross-functional teams.
• Process and manage sales orders ensuring accurate and timely delivery.
• Handle outbound and inbound calls to generate sales and follow up on inquiries.

Skills

Customer service

Sales order management

Effective communication

Education

Bachelor’s Degree in any business-related field

Job description

About the Role

Location: Ermita, Manila

Role Type: Full-time

Department: Sales - Professional

Reporting to: Sales Support Team Leader

JOB SUMMARY:

As a Sales Support Associate, you will be administering and coordinating all transactions with cross-functional teams, ensuring a smooth order-to-deliver process and excellent customer service to assigned accounts.

Other Requirements Include the Following:

• Provides support to the sales team by processing and managing sales orders in coordination with relevant departments, ensuring accurate and timely delivery
• Performs outbound and inbound calls to generate sales, follows-up on accounts receivables and ensuring customers receive accurate and timely responses to all inquiries and requests
• Performs outbound and inbound calls using various platforms, resolves after-sales customer concerns, directing specific complaints to relevant parties/departments and keeping the customer updated on the progress

To Succeed and Grow in This Role, you will be required to meet the following requirements:

• Bachelor’s Degree in any business-related field
• Fresh graduates, preferably with internship/training experience in a customer service-related field

About FELCO

At Firefly Electric and Lighting Corporation (FELCO), customer satisfaction is a commitment. Our mission is to elevate everyday experiences by providing accessible quality products and solutions that every Filipino deserves.

We started in 2001, introducing innovative lighting and electrical products to the Philippine market. Over the past two decades, we have worked hard to build expertise and deliver quality products, reliable service, and trustworthy solutions through our brands - Firefly, Royu, ECOLum, Herks, and Xpert. Today, we continue to fulfill our mission by entering into new categories and brands. We stay fully committed to meeting the evolving needs of our customers and the industry. We also partner with internationally-recognized brands and products such as Chint, ABB and DCK to provide our valued customers with a diverse range of high-quality products.