Operations Analyst, Professional Services

Acquire; Pasig; On-site; PHP 480,000 - 600,000; Full time

Job summary

Acquire Intelligence is seeking an Operations Analyst, Professional Services in Pasig City to support project setup, documentation, and closure across PSA workflows.

You will partner with Sales, Legal, Finance, and Customer Success to collect artifacts, review SOWs, manage billing milestones, and ensure accurate PSA data and timely project closeout. This role demands strong coordination, attention to detail, and the ability to juggle multiple assignments in a fast-paced BPO environment.

Qualifications

• Experience in project administration and PSA systems.
• Ability to coordinate with Sales, Legal, Finance, and Customer Success.
• Strong attention to detail and timely follow-up.

Responsibilities

• Enablement activities to support project cycle in PSA (Salesforce).
• Coordinate project setup and gather required artifacts.
• Review SOWs, confirm fees, hours, and billing types in PSA.
• Create and track billing milestones for invoicing.
• Manage PCO artifacts and closure compliance.
• Coordinate off-boarding and cross-functional handoffs.

Job description

## Operations Analyst, Professional ServicesApplylocations: Pasig Citytime type: Full timeposted on: Posted Yesterdayjob requisition id: R12669We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Responsibilities: · Enablement activities to support various stages of the project cycle including initial project setup in the Professional Services Automation (PSA) system (Salesforce CRM App), collecting missing project artifacts, tracking and stewarding closures as well as conducting final audit of all closure-related materials. · Project Setup & Coordination · Partners with Sales Executives, Sales Operations, Legal, Account Executives, Finance, and Customer Success Managers to collect, validate, and organize all required project documentation, details and artifacts. · Coordinates cross-functional inputs to ensure projects are accurately set up and ready for delivery team assignment. · Reviews complex Statements of Work (SOWs), confirming fees, hours, and billing types, and entering relevant information into the Professional Services Automation (PSA) system. Ensures all required artifacts are complete (e.g., contracts, estimators, sales-to-service documentation), addresses missing or incorrect records, and tracks outstanding items. · Finance and Invoicing Stewardship · Creates and tracks billing milestones to ensure accurate and timely invoicing. · May assist with billing-related communications between the project owner and the Finance team. · Project Change Order (PCO) Stewardship · Ensures completeness and accuracy of all PCO related artifacts within the PSA · Closure Compliance & Project Hygiene · Tracks post-completion requirements, verifies project health and documentation, and ensures all administrative and system closeout steps are completed accurately and on time. · Track stabilization periods after completion notices are issued to ensure timely project closeout. Ensure closure notices are uploaded and documented on project records · Monitor outstanding billing milestones and follow up as needed · Deactivate time entry for closed projects in accordance with policy · Account Off-Boarding · Manages the off-boarding process in collaboration with Sales Operations. · Acts as a point of coordination across internal teams, including Customer Success, Support, and Project Management, to ensure work is completed allowing projects and support cases to be closed.· Identify process issues and recommend solutions with corresponding communication plans. · Participate in training team members as needed · Balance multiple assignments simultaneously · Support CRM/PSA initiatives · Perform other job-related duties as assignedJoin the A-Team and experience the A-Life!### Similar Jobs (2)#### Sr. Operations Analystlocations: Pasig Citytime type: Full timeposted on: Posted 22 Days Ago#### Sales Operations Managerlocations: Pasig Citytime type: Full timeposted on: Posted 20 Days Agotime left to apply: End Date: August 31, 2026 (30+ days left to apply)### About UsAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. 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