SALES SUPERVISOR FOR SM MANILA

Stores Specialists, Inc.; Manila; On-site; PHP 391,000 - 558,000; Full time

Job summary

Flying Tiger Copenhagen is seeking Sales Supervisors in Manila to lead store operations, supervise cashiers and staff, and drive excellent customer service. The role emphasizes strong leadership, inventory control, and adherence to health and safety standards, while ensuring promotions align with brand guidelines in a dynamic retail environment.

The ideal candidate will have a 4-year business degree, at least one year in a related field, and proven skills in selling, management, and

Qualifications

• Graduate of 4-year business course.
• With at least 1 year of experience in the same/related field.
• Excellent selling and customer service and management skills.
• Strong leadership, organizational skills and business orientation.
• Extensive experience in retail/fast food operation.
• Willing to work on holidays and weekends.
• Proficient in both oral and written communication.

Responsibilities

• Manages the branch operations, supervises cashiers, sales consultants and staff.
• Ensure promotions align with company standards and maintain store condition and visual merchandising.
• Prepare daily, weekly, and monthly sales reports.
• Recruit, coach, counsel, discipline and train staff.
• Evaluate staff performance and career development.
• Maintain inventory and stock levels.
• Enforce health, safety, and store cleanliness policies.
• Motivate sales staff to reach targets and deliver excellent customer service.
• Handle customer complaints and queries to ensure satisfaction.
• Analyze buying trends and report on profits; suggest improvements.
• Conduct personnel appraisals to assess training needs.
• Address staff or customer issues promptly.

Skills

Customer service

Leadership

Retail operations

Communication

Education

4-year business course

Job description

Flying Tiger Copenhagen is looking for Sales Supervisors.

About us:

Flying Tiger Copenhagen is a Danish variety store known for its fun, affordable, and creative products from home decor to stationery and toys. With over 900 stores worldwide, we focus on delivering a unique shopping experience filled with surprises and Scandinavian design at great value.

Duties and Responsibilities:

• Manages the overall operations of the branch; leads in supervising the store operations including the cashiers, sales consultants, and other employees assigned in the store. (e.g utility & security guards)

• Ensure promotions are accurate and in tune with the company’s standards, maintain outstanding store condition and visual merchandising standards.

• Prepares daily, weekly, and monthly sales reports.

• Recruit, coach, counsel, discipline, and train employees

• Evaluate self-on-the-job performance, as well as other staff.

• Maintain inventory and ensure items are in stock.

• Maintain health and safety measures and store’s cleanliness; complete store administration and ensure compliance with policies and procedures.

• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.

• Handle customer complaints, issues, and questions; ensure high levels of customer satisfaction through excellent service.

• Report on buying trends, customer needs, profits, etc; propose innovative ideas to increase market share.

• Conduct personnel performance appraisals to assess training needs and builds career path.

• Deal with all issues that arise from staff or customers (complaints, grievances, etc)

Job Specifications:

• Graduate of 4-year business course

• With at least one (1) year of experience in the same/related field

• With excellent selling and customer service and management skills

• With strong leadership, organizational skills and business orientation

• With extensive experience in retail/fast food operation

• Must be willing to work on holidays and weekends.

• Must be proficient in both oral and written communication.

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