Store Operations Leader & Sales Coach

Stores Specialists, Inc.; Cebu City; On-site; PHP 223,000 - 446,000; Full time

Job summary

Flying Tiger Copenhagen in Cebu City is seeking a Sales Supervisor to lead branch operations and supervise cashiers, sales consultants, and staff, ensuring excellent customer service and store standards.

The role involves promoting company standards, preparing sales reports, recruiting and coaching staff, managing inventory, and driving sales targets while maintaining health and safety and compliance.

Qualifications

• Graduate of a 4-year business course.
• With at least 1 year of experience in the same/related field.
• Excellent selling and customer service and management skills.
• Strong leadership, organizational skills and business orientation.
• Extensive experience in retail/fast food operation.
• Willing to work on holidays and weekends.
• Proficient in both oral and written communication.

Responsibilities

• Manages the overall operations of the branch; leads in supervising the store operations including the cashiers, sales consultants, and other employees assigned in the store.
• Ensure promotions are accurate and in tune with the company’s standards, maintain outstanding store condition and visual merchandising standards.
• Prepares daily, weekly, and monthly sales reports.
• Recruit, coach, counsel, discipline, and train employees
• Evaluate self-on-the-job performance, as well as other staff.
• Maintain inventory and ensure items are in stock.
• Maintain health and safety measures and store’s cleanliness; complete store administration and ensure compliance with policies and procedures.
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
• Handle customer complaints, issues, and questions; ensure high levels of customer satisfaction through excellent service.
• Report on buying trends, customer needs, profits, etc; propose innovative ideas to increase market share.
• Conduct personnel performance appraisals to assess training needs and builds career path.
• Deal with all issues that arise from staff or customers (complaints, grievances, etc)

Skills

Customer service

Leadership

Sales

Communication

Team management

Organizational skills

Education

4-year business course

Job description

Flying Tiger Copenhagen in Cebu City is seeking a Sales Supervisor to lead branch operations and supervise cashiers, sales consultants, and staff, ensuring excellent customer service and store standards.

The role involves promoting company standards, preparing sales reports, recruiting and coaching staff, managing inventory, and driving sales targets while maintaining health and safety and compliance.