Sales Representative – Inbound/Outbound (Energy) | ONSITE (A-BMV)

Sourcefit Philippines, Inc.; Quezon City; On-site; PHP 335,000 - 580,000; Full time

Job summary

Sourcefit Philippines, Inc. is seeking a Sales Representative – Inbound/Outbound (Energy) to engage customers by phone, guide them through energy options, and support sign-ups with compliant, high-quality service in a fast-paced environment.

Based onsite in Manila, you will handle move-home and energy comparison journeys, work with scripting tools, ensure accurate records, and achieve weekly targets while maintaining customer-first approach.

Qualifications

• Extensive telesales experience and proven sales achievements.
• Strong ability to persuade, qualify, and close opportunities.
• Excellent English communication, both spoken and written.
• Results-driven with track record of meeting/exceeding targets.
• High attention to detail and adherence to scripts and compliance.
• Capable of thriving in a fast-paced, target-driven environment.
• Team-oriented with professional collaboration.

Responsibilities

• Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.
• Assist customers in completing online sign-ups with real-time guidance.
• Use approved scripts and tools to help customers make informed decisions.
• Explain rates, terms, fees, offers, and benefits of options as required.
• Guide customers through outcomes and next steps in online sign-ups.
• Verify key plan details and eligibility per compliance requirements.
• Facilitate sign-ups with a customer-first advisory approach.
• Handle objections professionally to drive positive outcomes.

Skills

Extensive telesales

Strong sales capabilities

Verbal English

Results-driven

Attention to detail

Fast-paced

Team player

Tools

CRM systems

Call center software

Job description

Job Overview

The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy comparison and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, advisory-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.

JOB DETAILS

• Work set up: Onsite

• Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)

• Holiday: Will follow New South Wales (Australia) holidays

RESPONSIBILITIES

Customer Engagement & Assisted Online Sign-Up

• Engage customers via inbound and outbound calls to support energy needs through move-home and energy comparison journeys.

• Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.

• Use approved comparison and scripting tools to help customers make informed decisions aligned to their personal circumstances.

• Explain comparison outcomes when required, including rates, fees, offers, benefits, and key terms.

Sales, Outcomes & Verification

• Guide customers through comparison outcomes and next steps in the assisted online sign-up journey.

• Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.

• Facilitate successful completion of online sign-ups while maintaining a customer-first, advisory approach.

• Manage objections professionally to support positive customer outcomes.

Performance & Targets

• Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.

• Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.

• Contribute to overall team targets and performance objectives.

• Maintain disciplined follow-up processes to maximise conversion opportunities.

Compliance & Quality Assurance

• Strictly follow approved sales scripts, disclosures, and call frameworks at all times.

• Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.

• Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards.

• Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.

Reporting & Accountability Requirements

The employee is expected to:

• Meet agreed weekly and monthly sales, activity, and quality KPIs.

• Maintain high accuracy in CRM records and call documentation.

• Provide transparency in reporting of pipeline, conversion, and outcomes.

• Escalate customer complaints, compliance concerns, or system issues promptly.

• Participate in regular performance reviews and coaching sessions.

Compliance & Conduct

The employee must:

• Comply with all BeMoved policies and procedures.

• Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.

• Protect confidential customer and company information at all times.

• Represent the company professionally in all customer interactions.

QUALIFICATIONS

• Extensive telesales experience

• Strong sales capabilities and proven success in a sales role

• Strong verbal English communication skills suitable for supporting Australian-based customers

• Results-driven mindset with the ability to manage objections and close sales

• High attention to detail, particularly in compliance and script adherence

• Ability to work effectively in fast-paced, target-driven environments

• Energy sector experience is an advantage

• Familiarity with CRM systems or call center technology is preferred

• Demonstrated accountability and ownership of responsibilities

• Team-oriented with a collaborative and professional approach