Sales Coach (Ortigas)

GMS BPO Inc.; Metro Manila; On-site; PHP 670,000 - 893,000; Full time

Benefits offered by this job

HMO

Job summary

CIMET, an Australian technology company, is seeking a Sales Coach for its Ortigas, Pasig site. The role focuses on moving outbound sales to a consultative model in a day-shift, floor-based setting. You will coach on live calls, analyze conversations, and drive measurable improvements in performance.

You will mentor Team Leaders, build a robust objection bank, and ensure compliance with Australian sales rules. The position offers a stable monthly salary and Australian business hours.

Qualifications

• 5+ years in outbound sales, incl. 3+ years coaching or leading sellers
• Proven track record hitting sales targets
• Ability to diagnose call issues and coach improvements
• Excellent English with Australian/Western tone

Responsibilities

• Run structured call reviews against behavioural scorecard and coach on the floor — in the moment
• Hold weekly one-on-ones with your caseload of agents, with documented development plans
• Train and calibrate Team Leaders so they can score and coach consultative behaviour themselves
• Build our objection bank and best-call library from real recordings, and keep talk tracks current as offers change
• Embed consultative habits during new-hire nesting, working with the Product Trainer
• Report scorecard and conversion trends honestly — including when the problem is pricing or leads
• Coach within Australian energy sales compliance (consent, disclosure, reference pricing) — we'll teach you the rules

Skills

Outbound sales

Coaching

Mentoring

English proficiency

Scorecards

Job description

Sales Coach – Australian Sales Account (Day Shift)

₱60,000 – ₱80,000/month · Ortigas, Pasig · Australian business hours — no graveyard shift

CIMET is an Australian technology company. Our platform powers energy, broadband and mobile comparison for some of Australia's biggest brands, and over 400,000 customers switch through us every year. Our Ortigas site is central to that — and it's growing fast.

We're moving our outbound sales floor from a transactional call flow to a consultative selling model, and we need one person whose full-time job is to make it stick: our first dedicated Sales Coach.

This is a floor role, not a classroom role. You'll spend your days listening to live and recorded calls, finding the exact moment a conversation went wrong, and changing what that agent does on their very next call.

What you'll do

• Run structured call reviews against our behavioural scorecard, and coach side-by-side on the floor — in the moment, not just in scheduled sessions

• Hold weekly one-on-ones with your caseload of agents, with documented development plans

• Train and calibrate Team Leaders so they can score and coach consultative behaviour themselves

• Build our objection bank and best-call library from real recordings, and keep talk tracks current as offers change

• Embed consultative habits during new-hire nesting, working with the Product Trainer

• Report scorecard and conversion trends honestly — including when the problem is pricing or leads, not the agent

• Coach within Australian energy sales compliance (consent, disclosure, reference pricing) — we'll teach you the rules

What success looks like

By 30 days you've baselined the floor and told Operations where conversations are breaking down. By 90 days your pilot group is measurably moving on scorecard adherence and conversion. By six months, consultative selling is simply how the floor sells — and your Team Leaders sustain it without you pushing.

What you'll bring

• 5+ years in outbound sales, including 3+ years coaching, mentoring or leading sellers — you've moved other people's numbers, not just your own

• A personal track record of hitting sales targets — you can't coach a close you've never made

• The ability to hear where a call was lost and articulate exactly what should have happened instead

• Excellent English, with an ear for how tone lands with Australian or other Western consumers

• Comfort with scorecards, conversion metrics and loss-reason data

• Nice to have: experience on Australian, UK or US campaigns; energy, telco, insurance or financial products; running calibrations

How we'll assess you

No panel grilling — shortlisted candidates do a practical exercise: diagnose a recorded call, coach the feedback to a role-played agent, and show us the discovery questions you'd ask before recommending anything. If coaching is your craft, you'll enjoy it.

What we offer

• ₱60,000 per month

• Day shift, permanently — Australian business hours mean your evenings and weekends are yours

• HMO

• A first-of-its-kind role in a scaling site, with executive visibility and a path to Training Manager as the site triples