Sales Representative (Employee Referrals Only)

Michael & Associates, Attorneys at Law; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Michael & Associates, Attorneys at Law is seeking a Sales Intake Representative in the Philippines. You will be the first point of contact for prospective clients, offering a friendly and informed introduction to the firm and guiding them from inquiry to a formal consultation with our attorneys.

You will handle a high volume of inbound calls, manage client questions with clarity, and set up appointments with attorneys for consultations, contributing to a seamless client experience from start to

Qualifications

• Excellent communication and empathy to build rapport with clients (≤140 chars)
• Experience handling high-volume calls and guiding clients
• Ability to coordinate appointment setting with internal teams

Responsibilities

• Create exceptional first impressions and represent the firm with warmth and professionalism
• Handle high-volume calls (50-100 daily) and set up attorney consultations
• Own the client journey by coordinating appointment setting and follow-ups with internal teams

Skills

Communication skills

Empathy

Customer service

Job description

Join the Criminal Defense Revolution at Michael & Associates, Attorneys at Law!

At Michael & Associates, we’re more than just a law firm—we’re transforming what criminal defense can be. Founded in Austin, Texas, we’ve rapidly grown into one of the largest and most sought-after criminal defense firms in the state. Our success is driven by a powerful blend of bold legal strategy and cutting-edge technology that delivers exceptional results. And we’re only getting started.

About the Role

As a Sales Intake Representative, you will be the first point of contact for prospective clients, providing a friendly and informed introduction to our firm. You’ll support them from their initial inquiry all the way to a formal consultation with one of our experienced attorneys. Your professionalism, empathy, and clear communication will help establish a positive and lasting attorney-client relationship.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense?