Customer Sales Representative

Reed Elsevier Philippines; Quezon City; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Flexible hybrid work setup

IT Equipment provided

HMO Coverage starting from Day 1 for 4

HMO Coverage starting from Day 1 for 4

Job summary

Reed Elsevier Philippines is seeking a COP Logic Telesales Representative I focused on direct contact with customers, mainly US law enforcement agencies, to sell LexisNexis Coplogic solutions and manage end-to-end sales processes.

The role emphasizes outbound and inbound activities, pipeline development, and account management, with opportunities for bonus or incentives and a flexible hybrid work setup. Training and development are integral to growth.

Qualifications

• Bachelor’s degree or two years college completed.
• Selling/Sales Skills: Sales Calls, Lead Generation, Account Management experience (1-2 years).
• CSP Sales Methodology or B2B sales approach.
• Communication: fluent English, strong written and verbal.
• Presentation Skills: ability to design/present solutions (PowerPoint).
• Organizational Skills & Time Management to handle multiple tasks.
• Detail oriented; flexible in prioritizing tasks.
• Working Knowledge/Technical Skills: Avaya/Outlook/MS Office/Salesforce/PCT/MBS/Power BI and related systems.
• Ability to learn and apply enterprise AI tools quickly.

Responsibilities

• Initiate outbound sales to schedule demos, build pipeline, and generate opportunities in line with guidelines.
• Prospect new business from call lists, cold calling, and follow-ups to fuel growth.
• Identify qualified prospects by researching police agency sites and key decision makers.
• Maintain accurate records in Salesforce and update client data while safeguarding sensitive information.
• Learn LexisNexis value proposition and standard processes.
• Complete training and development milestones as required.
• Coordinate with REPH Team Supervisor and partners to drive sales, implementation, fulfillment, and account setup.
• Meet quotas and possibly earn bonuses/incentives.
• Perform other tasks as assigned by supervisor.

Skills

Sales Calls

Lead Generation

Account Management

CSP Sales Methodology

English Proficiency

Presentation Skills

Time Management

Detail Orientation

Team Collaboration

AI Tools Adaptability

Education

Bachelor's degree or two years college

Tools

Salesforce

Outlook/Microsoft Office

Power BI

Avaya

PCT

MBS

MS Excel

PowerPoint

Job description

Earn 20,000 Signing Bonus when joining us (*Terms and Conditions Apply)

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup.
• IT Equipment provided.
• HMO Coverage starting from Day 1 for you and FOUR Free dependents.
• Attractive retirement package with company matching.
• Life and Accident Insurance starting Day 1.
• 24 annual PTOs, additional 6 once you reach your 5th year with us.
• Competitive benefits with annual merit increase and incentives.
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Job Summary:

The REPH Coplogic Telesales Representative I is primarily involved in managing direct contact with customers or clients particularly Law Enforcement Agencies in the US to acquire the LexisNexis Coplogic Suite of Solutions or develop existing business or accounts. He/She is responsible in accomplishing the entire Sales Stages/process from Lead Generation, Prospecting, Sales Presentations/Demos, Opportunity Creation, Deliver Contracts, Project Creation to Closing Sales/Deals and Account Management.

Accountabilities:

• Initiate Outbound sales contact directly to prospective or assigned call lists to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities and convert sales in accordance with approved sales management guidelines.
• Prospect for new business from the assigned call lists/leads through cold calling and following up with prospects as previously identified.
• Identify qualified prospects and navigate police agency website to identify key decision makers and influencers.
• Keep accurate records in computer-based tracking systems like Salesforce or other required tools/applications and build client/customer profiles by updating client information and managing sensitive client and prospect data.
• Learn, understand, and apply the LexisNexis value proposition and our world-class business processes.
• Master all phases of training and development program
• Report directly to REPH Team Supervisor with the guidance of Operations Manager
• Work closely with Business Unit Partners and REPH Implementations and Sales Support/Account Setup Teams to complete the entire Sales stages, Implementation, Fulfillment and Account Setup following the process and quality guidelines.
• May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity
• Perform other tasks/projects as assigned by the immediate superior.

Qualifications or Skills Set Requirements:

• Bachelor’s degree or has completed 2 years level in College without back subjects or incomplete units
• Selling/Sales Skills: Sales Calls (Business to Business) or Lead Generation or Account Management experience is highly preferred (minimum of 1-2 years Inbound or Outbound).
• CSP (Counselor Salespersons) Sales Methodology or B2B sales approach.
• Communication Skills: Excellent/effective verbal and written communication skills. Must be fluent and highly confident in communicating in English.
• Presentation Skills: Able to make Powerpoint design/presentation and effectively present the solutions to the decision maker.
• Organizational Skills & Time Management: Must be able to manage multiple projects/items simultaneously and keep updated.
• Other Preferred Skills: Detail oriented and flexibility to prioritize tasks according to need.
• Working Knowledge/Technical Skills: Avaya Communicator/calling app, MS Outlook, Microsoft Office like Excel, Word and Powerpoint, Salesforce, PCT, MBS, Power BI and other company related systems.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.