Sales Representative

HelloConnect; Manila; Hybrid; PHP 240,000 - 480,000; Full time

Benefits offered by this job

Language premium

Mental health support

HMO medical coverage

Annual learning & development budget

360 Learning platform access

Job summary

HelloConnect is seeking a customer-focused retention specialist to support subscribers from a home-based setup with periodic office visits to collect equipment. You will retain, upsell and cross-sell Beer52 products, while safeguarding satisfaction and loyalty through thoughtful communication and proactive issue resolution.

The role emphasizes empathy, negotiation, and problem-solving in a fast-paced, globally distributed BPO environment.

Qualifications

• Experience in customer retention or sales is preferred to drive subscriber value.
• Strong communication and negotiation skills to resolve concerns and offer retention options.
• Ability to work independently and manage time effectively in a remote/hybrid setup.

Responsibilities

• Answer inbound retention calls.
• Maintain positive customer relationships and negotiate retention offers.
• Retain customers in line with Beer52 guidelines and protocols.
• Attend 1:1s, meetings, huddles and trainings.
• Attend cross-trainings and upskilling.

Skills

Communication

Problem-solving

Negotiation

Time management

Empathy

Independent work

Tools

CRM software

Job description

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility to retain, upsell, and/or cross-sell Beer52 products to subscribers, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What You’ll Do

• Answer inbound retention calls
• Maintain positive customer relationships, provide customer resolution/ education and negotiate using retention offers
• Retain customers in compliance with Beer52 guidelines and protocols
• Attend 1:1, meetings, huddles, & trainings
• Attend cross-trainings and upskilling

What You’ll Bring

• Excellent communication, problem-solving, and negotiation skills
• Positive energy and can-do attitude
• A person with high regard for integrity and diligence
• Critical thinking with technical and language proficiency
• Ability to work independently and efficiently with minimal supervision
• Empathy, emotional intelligence, and resilience
• Effective time management and multitasking abilities
• An interest/passion for Craft Beer and Wine - ideal but optional

What We Offer

• Competitive Compensation: Beyond the standard package plus language premium.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, and generous leave benefits.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location

Work from home – Please note that you will need to visit our BGC office to pick up your equipment.

Are you up for the challenge?