Sales Representative - Retention (Project Based - Palawan)

Hello Connect; Puerto Princesa; On-site; PHP 223,000 - 357,000; Full time

Job summary

HelloConnect is seeking a Sales Representative - Retention (Project Based - Palawan) to serve as the voice of the brand, handling member calls and pursuing upgrades or reactivations for Palawan customers on a project basis. Onsite role based in Palawan, Philippines, working with HelloFresh brand teams.

You will respond to inquiries, use persuasive sales techniques, maintain CRM records, and meet client-defined targets while delivering excellent service and building lasting customer relationships.

Qualifications

• Previous experience in sales - preferably in a subscription-based service or a related industry.
• Excellent communication skills, quick to resolve the issue with great CS skills and high quality.
• Positive energy and can-do attitude.
• A person with high regard for integrity and diligence. Works efficiently with minimal supervision.
• An interest/passion for Craft Beer and Wine - ideal but not essential

Responsibilities

• Contact potential customers via phone, email, and social media to promote our subscription service and increase sales.
• Build strong relationships with existing customers and ensure that they remain loyal to the company.
• Use persuasive sales techniques to educate customers about the benefits of subscribing and to overcome objections.
• Manage and update customer records and sales data in our CRM system.
• Provide excellent customer service and support to ensure customer satisfaction and loyalty.
• Meet targets and performance metrics set by the clients.

Skills

Sales experience

Communication

Customer service

Integrity

Diligence

Interest in beer & wine

Job description

Sales Representative - Retention (Project Based - Palawan)

Job Openings Sales Representative - Retention (Project Based - Palawan)

About the job Sales Representative - Retention (Project Based - Palawan)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description:The main aspect of the role will be as the voice of the brand and community, taking calls from our members and encouraging them to continue with their membership, doing outbound calls to upgrade or reactive the account of the customers who canceled before. The channel/skilling may change depending on the client's request (inbound, outbound, reactivation, CS, etc..)

Responsibilities:

• Contact potential customers via phone, email, and social media to promote our subscription

service and increase sales.

Build strong relationships with existing customers and ensure that they remain loyal to the

company.

Use persuasive sales techniques to educate customers about the benefits of subscribing and to overcome objections.

Manage and update customer records and sales data in our CRM system.

Provide excellent customer service and support to ensure customer satisfaction and loyalty.

Meet targets and performance metrics set by the clients.

Skills and preferred qualifications

• Previous experience in sales - preferably in a subscription-based service or a related industry.

Excellent communication skills, quick to resolve the issue with great CS skills and high quality.

Positive energy and can-do attitude.

A person with high regard for integrity and diligence. Works efficiently with minimal supervision.

An interest/passion for Craft Beer and Wine - ideal but not essential

Work Arrangement:

• Onsite
• Project Based