Key Responsibilities
Sales Generation
- Generate sales from walk-in customers, contractors, designers, and project clients
- Achieve assigned sales targets and KPIs for furnishing and finishing materials
- Conduct showroom selling and field visits for project-based accounts
Customer Relationship Management
- Build and maintain relationships with contractors, architects, interior designers, and homeowners
- Handle inquiries, quotations, and negotiations professionally
- Ensure customer satisfaction and repeat or referral business
Product Knowledge and Presentation
- Maintain strong knowledge of furnishing and finishing materials such as tiles, sanitary ware, paints, boards, fixtures, accessories, and related products
- Provide product recommendations based on design, budget, and functional requirements
- Explain product specifications, applications, installation considerations, and warranties
Sales Documentation and Reporting
- Prepare quotations, proposals, and sales-related documents
- Ensure accuracy and completeness of sales records
- Submit regular sales reports to management
Market and Competitor Awareness
- Monitor market trends and competitor activities
- Gather customer feedback and provide insights to management
After-Sales Support and Coordination
- Coordinate with operations, warehouse, and finance for order fulfillment
- Provide after-sales assistance and ensure timely resolution of issues
QUALIFICATIONS
Educational Background
- Bachelor’s degree in Business Administration, Marketing, Architecture, Interior Design, or any related course
Work Experience
- Strong consultative selling and negotiation skills
- Knowledge of furnishing and finishing materials and their applications
- Ability to prepare quotations, cost estimates, and sales documentation
- Computer literate (MS Office, POS, or sales systems)
- Good communication and presentation skills
Technical & Functional Skills
- Strong consultative selling and negotiation skills
- Knowledge of furnishing and finishing materials and their applications
- Ability to prepare quotations, cost estimates, and sales documentation
- Computer literate (MS Office, POS, or sales systems)
- Good communication and presentation skills
Behavioral & Personal Attributes
- Customer-focused with strong attention to detail
- Results-driven and proactive
- Professional, reliable, and trustworthy
- Able to work well with diverse clients and project stakeholders
- Adaptable and able to handle multiple customer requirements
Other Requirements
- Willing to do fieldwork and travel as required
- Willing to work flexible hours, including weekends if needed
- Physically fit for field and store-based sales activities