A customer service provider in Bulacan, Philippines, seeks an experienced Customer Service Representative to enhance client relations and assist with decision-making. Candidates should have at least 2 years of relevant experience and possess strong interpersonal and communication skills. This full-time role offers competitive pay and numerous benefits, including health insurance and opportunities for promotion.
Qualifications
At least 2 years of working experience as a customer service representative.
Ability to work on multiple projects with tight deadlines.
Effective communication to address client needs.
Responsibilities
Build rapport with clients and guide them throughout the process.
Suggest products based on customer cues.
Assist customers in decision-making based on their needs.
Skills
Excellent customer service
Strong interpersonal skills
Project management skills
Effective client sourcing strategies
Excellent written and verbal communication skills
Strong attention to detail
Organizational skills
Job description
Responsibilities
Build rapport with clients and guide them throughout the process
Communicate to customers and address their needs through call, email, text, & chat
Suggest products, ongoing sales, discounts, and promotions based on customer cues
Assist customers in decision-making based on their needs
Adhere to policies, procedures, and best practices, including loss prevention
Performs other task as may be required or assigned.
Assist in planning and developing sales strategies ensuring that it addresses the client needs, as well as meeting the business targets
Qualifications
At least 2 years(s) of working experience as a customer service representative
Excellent customer service and strong interpersonal skills
Knows effective client sourcing strategies
Excellent written and verbal communication skills
Project management skills, with the ability to work on multiple projects with tight deadlines
Strong attention to detail with good organizational skills