Sales Productivity Analyst

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a Sales Operations Specialist to support account creation, onboarding requests, and CRM data maintenance in Salesforce. You will collaborate with sales teams to resolve operational issues and ensure data accuracy across processes.

The role requires 2+ years in sales operations, strong English communication, and experience with Salesforce or similar CRM tools. On-site work in Taguig, Philippines, with opportunities to streamline customer data

Qualifications

• Bachelor’s degree or higher from an accredited institution, completed and verified prior to start date.
• Minimum of two (2) years of relevant experience in sales operations, sales support, customer data management, analytics, or a related field.
• Working knowledge of Salesforce, CRM platforms, reporting tools, or enterprise business systems.
• Experience supporting sales operations activities, including order support, customer data maintenance, Salesforce updates, reporting, and issue resolution.
• Excellent written and verbal English communication skills, with the ability to communicate clearly and effectively with stakeholders.

Responsibilities

• Support account creation activities, including setup and maintenance of Sales Rep Budget IDs, Sales Rep Home Address IDs, and customer address IDs.
• Process and manage Customer Onboarding Requests.
• Update and maintain customer contact information in Salesforce.
• Provide CRM support, including Command Center assistance and Salesforce access requests.
• Respond to questions related to the My Samples Tool.
• Support MDF fund requests, as applicable.
• Assist with paid order inquiries, including order status updates, expedite requests, and lines-down situations.
• Support pricing-related activities, including on-invoice Vendavo deals and off-invoice chargeback agreements.
• Handle price requests and support quotation activities for materials and TSD quotes.
• Assist with material variant and discrete SKU requests.
• Collaborate with sales representatives and internal teams to resolve operational issues efficiently.
• Ensure accuracy, timeliness, and consistency in sales support processes.

Skills

Salesforce

CRM platforms

Reporting tools

English communication

Education

Bachelor's degree

Job description

Primary Responsibilities:

• Support account creation activities, including setup and maintenance of Sales Rep Budget IDs, Sales Rep Home Address IDs, and customer address IDs.
• Process and manage Customer Onboarding Requests.
• Update and maintain customer contact information in Salesforce.
• Provide CRM support, including Command Center assistance and Salesforce access requests.
• Respond to questions related to the My Samples Tool.
• Support MDF fund requests, as applicable.
• Assist with paid order inquiries, including order status updates, expedite requests, and lines-down situations.
• Support pricing-related activities, including on-invoice Vendavo deals and off-invoice chargeback agreements.
• Handle price requests and support quotation activities for materials and TSD quotes.
• Assist with material variant and discrete SKU requests.
• Collaborate with sales representatives and internal teams to resolve operational issues efficiently.
• Ensure accuracy, timeliness, and consistency in sales support processes.

Basic Qualifications:

• Bachelor’s degree or higher from an accredited institution, completed and verified prior to start date.
• Minimum of two (2) years of relevant experience in sales operations, sales support, customer data management, analytics, or a related field.
• Working knowledge of Salesforce, CRM platforms, reporting tools, or enterprise business systems.
• Experience supporting sales operations activities, including order support, customer data maintenance, Salesforce updates, reporting, and issue resolution.
• Excellent written and verbal English communication skills, with the ability to communicate clearly and effectively with stakeholders.

Preferred Qualifications:

• Experience analyzing data to identify trends, support business decisions, and improve operational performance.
• Experience maintaining dashboards, CRM data, reporting tools, or system hierarchies.
• Strong problem-solving skills, including the ability to research issues, identify root causes, and recommend practical solutions.
• Experience supporting process improvement, business transformation, or data standardization initiatives.
• Strong collaboration skills, with the ability to work effectively with sales teams and cross-functional business partners.