Sales Product Support Specialist

Home Credit Philippines; Taguig; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Up to 20% bonus

HMO on Day 1 / Dependents

Mental health coverage

Wellness Leave and Birthday Leave

Career mobility

Job summary

Home Credit Philippines is seeking a POS Loan Operations Analyst in Taguig to manage product codes, back-end setup, pilot support, and reporting. You will coordinate with Finance, Risk, Sales Analytics, and other departments to ensure accurate data and smooth rollouts.

The role emphasizes data analysis, presentations for Product Managers, timely reports on product performance, and maintaining up-to-date documentation and processes. Fluency in English and Oracle SQL experience are essential.

Qualifications

• Strong analytical skills to analyze reports and identify gaps.
• Experience with ORACLE SQL for data extraction and validation.
• Excellent communication with senior management and cross-functional teams.
• Attention to detail to ensure accurate product code setup and processes.
• Fluent English in speech and writing for corporate communications.

Responsibilities

• Manages POS Loan product codes and sets up product parameters based on PAP and contracts.
• Safeguards and monitors signed partner contracts and related documentation.
• Escalates and reports risks or issues related to product code setup to the Product Manager.
• Prepares and delivers reports on product performance and pilot results.
• Supports product rollout activities, testing, and back-office tasks.
• Coordinates inquiries with the sales network and related departments.
• Maintains up-to-date process maps and product documentation.
• Creates standard operating procedures for POS Loan products.

Skills

Analytical thinking

Oracle SQL

Attention to detail

Communication skills

Fluent English

Tools

Oracle SQL

Job description

Ore Central, NA, Taguig City, Metro Manila, National Capital Region(ncr), Philippines

Job Description

About the Job

The position will handle the management of POS Loan products in terms back-end set-up, support for pilot/roll out and reports handling. Responsibilities will also cover preparation of periodic presentations related to POS Loan initiatives and data inputs/requirements for PAP.

What You’ll Do:

• Manages POS Loan product codes which includes creation/providing instruction for creation, revision, and deletion of codes and setting up all product parameters based on approved PAP and/or other relevant signed/approved documents or contracts
• Safe keeps and monitors all signed partner (Brands and Retailers) contracts
• Ensures that initiatives are running smoothly and reports any potential problems to Product Manager concerned
• Reports operational risks and losses encountered (via THOR) due to error in product code set-up
• Responds to incorrect subsidy charge complaints related to product code set-up and assists Finance in resolving the complaint within agreed SLA
• Provides support for product rollout process, testings, pilot preparation and back-office activities
• Provides assistance in handling inquiries and communications from and to the sales network
• Monitors parameters including but not limited to product mix. commodity mix, pilot performance and propose actions for improvement
• Coordinates with Finance,Risk, Sales Analytics, Online and other involved departments for any report request from the team
• Creates and document standard processes designed for POS Loan products with necessary alignment with involved departments
• Cooperates with other departments to resolve identified gaps in process
• Ensure that all product documentation and process maps are up to date

Reporting and Data Analysis:

• Prepares presentations, proposals, and recommendations for Product Managers.
• Delivers reports and analysis that will provide insights to Product Managers on areas for improvement and business expansion
• Timely and accurate preparation of regular and ad hoc reports regarding product performance, planning and forecasting
• Identify and resolve reporting issues proactively and informs direct supervisor of any concerns

What you need to have:

• 1. Ability to work in a collaborative environment and elicit support from other departments
• 2.High analytical skills; ability to analyze reports and see gaps for business opportunities
• 3. Practical experience and knowledge of ORACLE SQL
• 4.Analytical mind, problem solving, well organized and can be trusted to pay attention to detail.
• 5.Excellent communication skills, ability to effectively communicate with senior management.
• 6.Fluent English spoken and written language

• Up to 20% variable quarterly performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Job Snapshot

Updated Date

06-10-2026

Location

Location Ore Central, NA, Taguig City, Metro Manila, National Capital Region(ncr), Philippines