Sales Order Management Manager

ADVANCE.AI; Makati; On-site; PHP 700,000 - 900,000; Full time

Job summary

ADVANCE.AI is hiring a Sales Order Management Manager to support the Sales organization by handling client account orders and ensuring policy compliance. The role requires independence, accuracy, and strong communication to operate in a fast-paced environment.

Ideal candidates have 3–5 years in sales operations or support, exposure to CRM platforms like Salesforce or HubSpot, and the ability to coordinate cross-functionally across departments.

Qualifications

• 3–5 years in high performance sales support or operations
• Experience in credit bureau environment is a plus
• Strong logical thinking and resourcefulness
• Ability to perform in a fast-paced setting
• Self-motivated with team spirit
• Excellent organizational and communication skills
• Fluent English written and spoken

Responsibilities

• Ensure compliance with company policies and manage all open client account orders
• Troubleshoot client account configurations and suggest enhancements to systems/processes
• Coordinate with commercial team on updated order processes for client orders
• Resolve billing or production discrepancies and ensure accurate system billing
• Analyze customer data and recommend changes, following up on implementation
• Lead and support cross-functional projects and enhancements

Skills

Sales operations

CRM tools

Communication

English fluency

Cross-functional

Problem solving

Attention to detail

Tools

Salesforce

HubSpot

Zoho CRM

Job description

ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 500 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 11 markets in 3 continents.

ADVANCE.AI is part of Advance Intelligence Group, a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar, Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.

Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders

About the role

As a member of Commercial Operations team, Sales Order Management Manager will support the Sales organisation by fulfilling business requests and/or account orders. This role will ensure compliance to all company and business policies while administering all account openings and modifications. We are looking for a candidate who is independent, highly dynamic, meticulous, fast learner, good communication skills and able to work in a fast paced environment.

Key Responsibilities

• Ensure compliance to all company and business policies and administer all open client account orders and ensure appropriate order flow
• Perform troubleshoot on client account configuration and assist in identifying and recommending various enhancements to our operating system and/or process
• Manage all communication with the commercial department on all the updated processes for all customer orders and ensure optimal practices for all processes
• Support and resolve discrepancies in billing or production transactions and ensure accurate system billing of all accounts
• Responsible for monitoring, analysing customer data, making effective recommendations for customer data changes and following up on implementation
• Manage and support various enhancement projects with cross-functional team

Skills & Experience

• Minimum 3-5 years' experience in high performance sales organisation in sales support, sales operations, client operations or operations expertise
• Preferred to have work in credit bureau organisation
• Strong logic and innovative ability to make full use of various resources to achieve the overall goal
• Target orientated and high ability to perform in a fast paced environment
• High levels of self-motivation and teamwork spirit
• Strong organizational and communication skills
• Fluency in English for written and verbal communication,
• Proficiency in CRM tools such as Salesforce, Zoho CRM or Hubspot

Additional Skills & Qualities

• Change agility - someone who can keep pace and be adaptable to the changing needs of projects and the organization.
• Can work independently to plan and complete tasks with minimal input
• Self-motivated with lifelong learning habits
• Experience with fintech or payment service is a plus
• Experience working in a global role is a plus
• Able to communicate and write in Chinese is a plus