Sales Operations Supervisor

Satellite Office; Pasig; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

Satellite Office in Pasig, Philippines, is seeking a driven Sales Operations Supervisor to lead a high-performing team and drive operational excellence within the sales organization, ensuring accuracy, timeliness, and scalable processes.

You will optimize workflows, monitor metrics, coach Account Managers and Coordinators, and partner with sales leadership to align initiatives, improve service quality, and deliver data-informed decisions that accelerate growth.

Qualifications

• 2-5 years in Sales Operations or related field.
• 1-2 years of leadership supervising at least three staff.
• Experience with CRM and ERP systems.

Responsibilities

• Oversee daily operations of the Sales Operations team.
• Optimize workflows to improve efficiency and service quality.
• Monitor metrics and use reports to drive decisions.
• Serve as primary contact for Account Managers and Operations.
• Lead and mentor a team of Sales Operations Coordinators.
• Conduct performance reviews and set clear goals.

Skills

Leadership

CRM

Analytical skills

Communication

Tools

Salesforce

ERP systems

Job description

Schedule: Nightshift | Monday to Friday | 10:00 PM to 7:00 AM or 11:00 PM to 8:00 AM

About the Role

We are seeking a driven and results-oriented Sales Operations Supervisor to lead a high-performing team and support the success of our sales organization through operational excellence, process optimization, and effective team leadership.

This role is ideal for a proactive leader who thrives in a fast-paced environment, enjoys improving processes, leveraging data to drive decisions, and coaching teams to achieve exceptional results. As a key partner to Sales Operations and Sales Leadership, you will play a critical role in enhancing efficiency, ensuring operational consistency, and supporting business growth.

Key Responsibilities

• Oversee the day-to-day operations of the Sales Operations team, ensuring productivity, accuracy, and adherence to established processes.
• Optimize workflows and identify opportunities to improve efficiency, service quality, and overall team performance.
• Monitor operational metrics and utilize reporting tools to analyze trends, evaluate workload distribution, and drive data-informed decisions.
• Serve as the primary point of contact for Account Managers and Operations teams, fostering strong collaboration and communication.
• Ensure work is executed accurately and within established timelines while maintaining high service standards.
• Lead, coach, and mentor a team of Sales Operations Coordinators, providing ongoing performance feedback and professional development support.
• Conduct regular performance reviews and establish clear goals aligned with business objectives.
• Foster a culture of accountability, engagement, collaboration, and continuous improvement.
• Proactively address performance concerns, workload challenges, and team-related issues.
• Support employee growth through coaching, skill development, and career progression opportunities.

Strategic Support & Process Improvement

• Partner closely with Sales Leaders to align operational strategies with overall business goals.
• Support organizational initiatives and key business priorities through effective execution and team leadership.
• Recommend and implement process enhancements that improve scalability, efficiency, and customer experience.
• Act as a resource and escalation point for complex operational issues.
• Provide hands-on support when required to ensure operational continuity and service excellence.

Cross-Functional Collaboration

• Work closely with Sales, Operations, and other internal stakeholders to streamline processes and achieve shared objectives.
• Drive alignment across teams and facilitate effective communication around operational priorities.
• Support change management initiatives and help the team navigate evolving business needs.

What We're Looking For

Experience

• 2-5 years of experience in Sales Operations, Sales Support, Order Management, Revenue Operations, or a related field.
• 1-2 years of leadership experience managing a team of at least three employees.
• Experience working with CRM and ERP systems.
• Salesforce experience is highly preferred.
• Experience with Oracle E-Business Suite or similar ERP platforms is an advantage.
• Strong leadership, coaching, and team development capabilities.
• Excellent analytical and problem-solving skills with a data-driven mindset.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent communication and stakeholder management skills.
• Customer-focused with a commitment to delivering exceptional internal and external support.
• Proficiency in Salesforce and Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.

Key Success Traits

We're looking for someone who embodies the following:

• Growth Mindset: Continuously seeks opportunities to learn, improve, and develop both personally and professionally.
• Solution-Oriented: Approaches challenges proactively and focuses on identifying effective solutions.
• Professional Maturity: Demonstrates accountability, transparency, collaboration, and sound judgment.
• Adaptability: Thrives in changing environments and effectively leads teams through change.
• Leadership Presence: Inspires confidence, builds strong relationships, and drives positive team performance.

Why Join Us?

• Lead a team and make a direct impact on business performance.
• Partner closely with Sales Leadership and key stakeholders across the organization.
• Drive meaningful process improvements and operational excellence initiatives.
• Work in a dynamic, collaborative, and growth-oriented environment.
• Expand your leadership experience while contributing to strategic business goals.

If you're passionate about operational excellence, team development, sales support, and driving measurable results, we'd love to hear from you.