Senior Operations Manager | Client Services & Business Growth

Eastvantage Business Solutions Inc.; Metro Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Eastvantage Business Solutions Inc. seeks a Senior Business Operations Manager to lead operational performance, client success, and growth across the organization.

This role is ideal for a strategic leader who thrives in a fast-paced environment and is passionate about driving operational excellence through people leadership, data-driven decision-making, and strong client partnerships. You will oversee day-to-day operations, lead high-performing teams, optimize processes, and ensure exceptional

Qualifications

• Bachelor's degree or equivalent in business/management.
• Minimum 5 years in Operations Management or related leadership roles.
• Proven ability to lead teams and deliver results in a fast-paced, service-driven environment.
• Strong client relationship and stakeholder management skills.
• Excellent analytical and problem-solving capabilities with data-driven insights.
• Strong communication and presentation skills.
• Experience driving process improvement and operational efficiency initiatives.
• Knowledge of project management methodologies and operational best practices.
• Ability to manage multiple priorities and perform under pressure.
• Understanding of operational governance and service delivery standards.

Responsibilities

• Lead, mentor, and develop a high-performing operations team.
• Serve as primary contact for key clients, building strong and lasting relationships.
• Drive operational excellence by monitoring productivity, quality, financial performance, and service delivery metrics.
• Analyze business performance data to identify trends, risks, and opportunities for improvement.
• Develop and implement strategies that enhance efficiency, service quality, and business outcomes.
• Collaborate with cross-functional teams to resolve operational, client, and workforce challenges.
• Prepare and present business reviews, reports, and recommendations to stakeholders.
• Drive continuous process improvement and operational scalability.
• Stay informed on industry trends, customer needs, and market developments to support strategic decision-making.
• Identify and support growth opportunities within existing client accounts through strong partnership management and service excellence.

Skills

Leadership

Stakeholder management

Analytical thinking

Data-driven decision making

Communication

Problem solving

Process improvement

Presentation skills

Strategic thinking

People leadership

Education

Bachelor’s degree in Business Administration/Management

Job description

We are seeking a results-driven Senior Business Operations Manager to lead operational performance, client success, and business growth across our organization. This role is ideal for a strategic leader who thrives in a fast-paced environment and is passionate about driving operational excellence through people leadership, data-driven decision-making, and strong client partnerships.

As a trusted business partner, you will oversee day-to-day operations, lead high-performing teams, optimize processes, and ensure exceptional service delivery. You will work closely with clients and internal stakeholders to deliver operational efficiencies, enhance customer experience, and identify opportunities for account growth and expansion.

What You’ll Do

• Lead, mentor, and develop a high-performing operations team.
• Serve as the primary point of contact for key clients, building strong and lasting relationships.
• Drive operational excellence by monitoring productivity, quality, financial performance, and service delivery metrics.
• Analyze business performance data to identify trends, risks, and opportunities for improvement.
• Develop and implement strategies that enhance efficiency, service quality, and business outcomes.
• Collaborate with cross-functional teams to resolve operational, client, and workforce challenges.
• Prepare and present business reviews, reports, and recommendations to stakeholders.
• Drive continuous process improvement and operational scalability.
• Stay informed on industry trends, customer needs, and market developments to support strategic decision-making.
• Identify and support growth opportunities within existing client accounts through strong partnership management and service excellence.

What We’re Looking For

• Bachelor’s degree in Business Administration, Management, or a related field.
• At least 5 years of experience in Operations Management, Business Operations, or Client Services leadership.
• Proven experience leading teams and delivering results in a dynamic, service-driven environment.
• Strong client relationship and stakeholder management skills.
• Excellent analytical and problem-solving capabilities with the ability to transform data into actionable insights.
• Strong communication and presentation skills.
• Experience driving process improvement and operational efficiency initiatives.
• Knowledge of project management methodologies and operational best practices.
• Ability to manage multiple priorities and perform effectively under pressure.
• Strong understanding of operational governance, compliance, and service delivery standards.

Why Join Us?

• Lead impactful business and operational initiatives.
• Partner with clients and senior stakeholders to drive meaningful results.
• Be part of a collaborative and growth-focused environment.
• Enjoy opportunities for professional growth, leadership development, and career advancement.

Work Arrangement: Hybrid/Onsite (Taguig & Ortigas)
Schedule: Mid-shift