Sales Operations Specialist (Booking Conversion) – Onsite

On Spot Global Corporation; Angeles; On-site; PHP 223,200 - 390,600; Full time

Benefits offered by this job

Performance-based progression

Supportive work environment

Job summary

A customer engagement company in Pampanga, Angeles, is seeking a Sales Operations Specialist to enhance customer attendance for bookings. This full-time role focuses on ensuring customers connect and engage following their bookings, requiring strong communication and rapport-building skills. Ideal candidates will have 1-3 years in sales support or customer service environments and experience with CRM systems. Performance-based progression and training are offered.

Qualifications

• 1–3 years experience in sales support, appointment setting, customer service, or inside sales.
• Experience using a CRM system.
• Thrives in structured workflows and high-activity environments.

Responsibilities

• Call customers who have booked appointments and reconfirm their schedule.
• Keep customers engaged and excited for their appointment.
• Send reminders through SMS and email based on workflow.

Skills

Excellent phone communication

Strong rapport-building skills

Organized and detail-oriented

Results-driven mindset

Tools

HubSpot

Salesforce

GHL

Zoho

Job description

On Spot Global Corporation

On-site - Angeles 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Full-Time | Onsite | Customer Engagement & Sales Operations

Are you great at connecting with people, keeping them excited, and ensuring they follow through on commitments?

We’re looking for a Sales Operations Specialist who specializes in Booking Conversion — someone who will engage customers after they book and ensure they attend their scheduled appointment.

If you love customer conversations, enjoy helping people follow through, and thrive in a performance-driven environment, this role is for you.

About the Role

As a Sales Operations Specialist, you’ll act as the post-booking concierge. Your mission is simple:

Make sure customers who booked actually attend.

You’ll reach out to customers via phone, SMS, and email to confirm details, answer questions, build excitement, and keep their commitment strong. Your performance directly impacts customer experience and overall sales pipeline efficiency.

What You’ll Be Doing

• Call customers who have booked appointments and reconfirm their schedule
• Keep customers engaged, excited, and prepared to show up
• Send reminders through SMS and email based on our workflow
• Reschedule customers when needed—ensuring minimal drop-offs
• Identify hesitation or objections and proactively resolve them
• Maintain accurate CRM notes and follow-up tasks
• Track daily pipeline activity and help reduce no-show rates
• Hit weekly and monthly KPIs related to attendance and contact rate

What We’re Looking For

• 1–3 years experience in sales support, appointment setting, customer service, or inside sales
• Excellent phone communication—warm, clear, confident, and persuasive
• Strong rapport‑building skills and ability keep customers committed
• Experience using a CRM (HubSpot, Salesforce, GHL, Zoho, etc.)
• Organized and detail‑oriented with strong follow‑through
• Results‑driven mindset and comfort working with KPIs
• Thrives in structured workflows and high‑activity environments

Why You’ll Love This Role

• Performance‑based progression
• Clear processes, scripts, and systems designed to help you succeed
• Work closely with a highly supportive Sales Ops and CX team
• Be part of a growing organization focused on customer excellence

Success Looks Like

High attendance / show‑up rate from booked customers

Strong contact and follow‑up performance

Accurate CRM documentation

Communication Skills Interpersonal Skills Sales

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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