Sales Operations Specialist — Back-Office & Proposals (Mon–Fri, Cebu)

Xerox; Cebu City; On-site; PHP 250,000 - 420,000; Full time

Job summary

Xerox is hiring a Sales Business Specialist (SBS) in Cebu City, Philippines. The role focuses on back-end processing, order creation, proposal support, and customer service to drive the sales cycle.

You will collaborate with internal teams and stakeholders to ensure accurate, timely handling of orders and reports. The ideal candidate has 1+ year of customer service experience, strong English communication, and proficiency with MS Office.

Qualifications

• Strong English communication skills (85% proficiency)
• Proficient in MS Office and web-based tools
• Adaptable to changes in tasks, processes, and work environment
• Effective communicator with internal and external stakeholders
• Strong customer relationship management skills
• Team player with ability to give and receive constructive feedback
• Process improvement mindset; able to challenge and enhance workflows
• Strong multitasking and prioritization with sense of urgency
• Detail-oriented and accurate in execution
• Quick learner with ability to apply concepts effectively
• Self-starter, proactive, and resourceful
• 1+ year customer service or related experience required
• Sales experience is a plus
• Flexible and reliable for a consistent Monday–Friday schedule

Responsibilities

• Back office transactional support for Xerox sales organization
• Works with stakeholders to resolve questions and issues
• Prioritize work per sales team and business needs
• Order processing, preparation, and tracking
• Assist in creating proposals for customers
• Provide customer service to internal and external stakeholders
• Facilitate engagement with other departments
• Contribute to reports and metrics
• Support sales team with task-oriented requests

Skills

English proficiency

MS Office

Multitasking

Customer service

Communication

Teamwork

Detail-oriented

Proactive

Tools

CRM tools

Job description

Xerox is hiring a Sales Business Specialist (SBS) in Cebu City, Philippines. The role focuses on back-end processing, order creation, proposal support, and customer service to drive the sales cycle.

You will collaborate with internal teams and stakeholders to ensure accurate, timely handling of orders and reports. The ideal candidate has 1+ year of customer service experience, strong English communication, and proficiency with MS Office.