Operations Specialist: Technical Services & Support

Xerox; Cebu City; On-site; PHP 700,000 - 900,000; Full time

Job summary

Xerox is seeking a Technical Services Ops Support (TSOS) Specialist in Cebu, Philippines. The role focuses on back-office operations, coordinating activities, and ensuring service delivery through phone, email, and chat channels.

Messaging emphasizes stakeholder communication, data analysis with Excel, and process improvements in a fast-paced environment. This experienced professional will support multiple departments and contribute to operational excellence.

Qualifications

• Minimum 5 years of overall work experience.
• At least 2 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational skills.
• Ability to work effectively in a fast-paced operational environment.

Responsibilities

• Provide back-office support through phone, email, and chat channels.
• Coordinate and support operational activities to ensure service delivery goals are achieved.
• Communicate effectively with internal stakeholders, vendors, suppliers, and support teams.
• Monitor work activities and provide administrative and operational support as required.
• Resolve customer and operational inquiries while maintaining high service quality standards.
• Utilize Excel and reporting tools to manage and analyze operational data.
• Support process improvements and contribute to overall team productivity.

Skills

Communication

Problem solving

Organizational skills

Leadership

Tools

Microsoft Excel

Reporting tools

Job description

Xerox is seeking a Technical Services Ops Support (TSOS) Specialist in Cebu, Philippines. The role focuses on back-office operations, coordinating activities, and ensuring service delivery through phone, email, and chat channels.

Messaging emphasizes stakeholder communication, data analysis with Excel, and process improvements in a fast-paced environment. This experienced professional will support multiple departments and contribute to operational excellence.