Sales Operations Manager

Tavor Perry; Sagay; Remote; PHP 1,053,000 - 2,194,000; Full time

Job summary

Tavor Perry is seeking a dynamic Sales Coordinator to handle inbound inquiries and warm leads, guiding prospects through discovery calls with a consultative approach. You will present our services, document client requirements, and coordinate with recruitment teams to ensure smooth handoffs.

The role emphasizes exceptional English communication, active listening, organization, and the ability to work US business hours.

Qualifications

• Exceptional spoken and written English communication skills.
• At least 1 year of experience in customer-facing roles (sales coordination, customer service, account management, appointment setting).
• Strong active listening skills with detailed note-taking ability.
• Professional phone presence with clear, confident communication.
• Highly organized and detail-oriented.
• Business acumen and quickly grasps client challenges.
• Self-motivated, trustworthy, and independent with minimal supervision.
• Reliable internet and a quiet home workspace.
• Availability to work US business hours (EST or PST).
• Patient and thorough, ensuring clients understand services.

Responsibilities

• Hold structured 30-minute discovery calls with interested prospects.
• Walk prospects through our process and service offering with a deck.
• Ask insightful questions to understand client business and needs.
• Explain pricing and timelines clearly in professional English.
• Respond to questions and objections about remote virtual assistants.
• Record detailed notes for a smooth handoff to recruitment.
• Follow up with prospects by email and phone to progress the process.
• Coordinate with internal teams to hand off information on time.
• Track conversations and status in CRM (Pipedrive).
• Contact warm leads via email, LinkedIn, and referrals.
• Maintain a professional, consultative client approach.

Skills

Exceptional English communication

1+ year customer-facing

Active listening

Professional phone presence

Highly organized

Independent work

US hours availability

Tools

Pipedrive CRM

Zoom/Video conferencing

Job description

Job Summary:

B2B sales, mostly inbound calls and hot leads.

High compensation and a service that's great to sell!

Our clients rate us 99.9% satisfied, so you'll be selling a really good service.

Great bonuses on top of the hourly rate.

Business owners interested in our services are ready to talk, and a dynamic and professional Sales Coordinator will conduct their discovery calls. This role is ideal for someone who excels in consultative sales, client coordination, and relationship building. You will guide warm leads through our recruitment process and help them make informed decisions about outsourcing. The position emphasizes trust-building, understanding client needs, and transparent, educational conversations, and no cold calling is required.

Key Responsibilities:

• Hold structured 30-minute discovery calls with prospects who have shown interest in our services
• Walk prospects through our process and service offering with a well-prepared presentation deck
• Ask insightful, probing questions to understand each client's business, challenges, and specific requirements
• Explain pricing, timelines, and how our process works clearly, in professional English
• Respond to client questions, concerns, and objections about remote virtual assistants
• Record detailed notes on client requirements for a smooth handoff to our recruitment team
• Follow up with prospects by email and phone to keep them moving through the process
• Work with internal teams to make sure client information is handed off on time and accurately
• Track conversations and prospect status in our CRM system (Pipedrive)
• Contact warm leads through email, LinkedIn, and referrals
• Keep a professional, consultative approach with clients at all times

Mandatory Requirements:

• Exceptional spoken and written English communication skills
• At least 1 year of experience in customer-facing roles (sales coordination, customer service, account management, appointment setting)
• Strong active listening skills, able to take detailed notes while keeping the conversation natural
• Professional phone presence with clear, confident communication
• Highly organized and detail-oriented
• Business acumen and the ability to quickly grasp client challenges
• Self-motivated, trustworthy, and independent, comfortable working with minimal supervision
• Reliable internet connection and a quiet, professional home workspace
• Availability to work US business hours (EST or PST timezone)
• Patient and thorough, making sure prospects fully understand the services before deciding

Preferred Skills:

• Experience conducting discovery calls or needs assessments
• Familiarity with recruitment, outsourcing, or the virtual assistant industry
• Experience with the Pipedrive CRM system
• Background in B2B service sales or business development
• Comfortable presenting over video calls (Zoom, Google Meet)
• Ability to handle pricing discussions and objections professionally
• Strong problem-solving skills and emotional intelligence

What Success Looks Like:

• Prospects moving forward in the process thanks to effective discovery calls
• Organized, accurate documentation of client conversations and requirements
• A pipeline of qualified prospects that you build and nurture
• Conversion targets met through a consultative approach
• The recruitment team receiving clear information for successful placements

Compensation & Growth:

• Competitive hourly rate based on experience and English proficiency
• Performance-based bonuses for completed calls and successful conversions
• Opportunities for salary increases through performance reviews
• A clear career growth path as the company scales
• Potential for advancement into team leadership

Work Setup:

• Regular team communication through WhatsApp and video calls
• A supportive company culture that values professional growth and authentic communication