Sales Operations Leader — Drive Revenue & Client Success

Concentrix; Pasig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Concentrix is seeking an Operations Manager I to lead and supervise a team of Team Leaders, ensuring client service levels and financial targets are met. You will coach leaders, drive performance, and foster a high-performance culture across the operation.

In this role, you will analyze operational data, forecast staffing, and collaborate with multi-disciplinary teams to continuously improve processes and client satisfaction. Flexibility in schedule is expected.

Qualifications

• 5+ years of experience with progressive management responsibilities.

Responsibilities

• Lead and supervise a team of Team Leaders to meet SLAs and financial targets.
• Coach and develop direct reports with action plans and feedback.
• Analyze performance data and forecast staffing needs to ensure objectives are met.
• Maintain client relationships and participate in business reviews.
• Provide effective coaching and ensure compliance with policies and legal requirements.

Skills

Team leadership

Coaching

Data analysis

Communication

Process improvement

Scheduling flexibility

Call center experience

Education

Associate's degree in related field

Job description

Concentrix is seeking an Operations Manager I to lead and supervise a team of Team Leaders, ensuring client service levels and financial targets are met. You will coach leaders, drive performance, and foster a high-performance culture across the operation.

In this role, you will analyze operational data, forecast staffing, and collaborate with multi-disciplinary teams to continuously improve processes and client satisfaction. Flexibility in schedule is expected.