Client Operations Manager & Performance Coach

Concentrix; Pasig; In loco; PHP 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Concentrix is seeking an Operations Manager to coach a group of Team Leaders and ensure SLA and financial targets are met. The role involves driving performance, coaching staff, and coordinating cross-functional teams to optimize operations.

The ideal candidate has 7+ years in related roles, including progressive management, with call center experience preferred. This position is based in Pasig, Metro Manila, Philippines, and requires strong leadership and analytical skills.

Competenze

• Over seven years of experience with at least two in progressive management.
• Call center experience preferred.
• Ability to coach and develop action plans to maximize performance.
• Strong analytical and process improvement skills.
• Excellent written and verbal communication.
• Ability to lead under pressure and meet deadlines.
• Experience in coordinating cross-functional teams.

Mansioni

• Analyze and maintain all Client Service Level Agreements; implement improvements.
• Maximize revenue to meet long and short-term financial projects, including data collection for billable/non-billable hours, forecasting, budgeting.
• Train, develop, and manage performance of direct reports and their teams; plan and assign work per policies.
• Manage and review operational reports and metrics (attendance adherence, client scorecard, etc.).
• Create and maximize relationships with client partners and attend business reviews.
• Provide leadership to ensure policy adherence and implement corrective actions to meet performance targets.
• Conduct regular one-on-ones to review performance and provide developmental coaching.
• Foster a positive work environment and resolve employee relations issues promptly.

Conoscenze

Coaching

Leadership

Strategic planning

Performance management

Communication

Data analysis

Client relationship

Team management

Formazione

Associate's Degree in related field

Descrizione del lavoro

Concentrix is seeking an Operations Manager to coach a group of Team Leaders and ensure SLA and financial targets are met. The role involves driving performance, coaching staff, and coordinating cross-functional teams to optimize operations.

The ideal candidate has 7+ years in related roles, including progressive management, with call center experience preferred. This position is based in Pasig, Metro Manila, Philippines, and requires strong leadership and analytical skills.