Sales Operations Associate

Mirapath, Inc.; Manila; On-site; PHP 335,000 - 614,000; Full time

Job summary

Mirapath, Inc. is seeking a meticulous Sales Operations Associate to assist Sales Account Managers and manage the end-to-end sales order process.

You will create sales quotes, process orders, and coordinate with Finance and Accounting to ensure accurate billing and timely delivery. The role requires 3+ years in administrative support for sales or customer service, 1–2 years in order management, and proficiency with MS Office, Google Suite, and NetSuite ERP.

Qualifications

• 3+ years of experience in an administrative role supporting sales and/or customer service.
• 1–2 years of order management experience.
• Proficient with MS Office (Excel, Word) and Google Suite applications.
• Experience with ERP systems (NetSuite preferred).
• Familiarity with sales reports and sales records.
• Exceptional interpersonal and customer service skills.

Responsibilities

• Create sales quotes.
• Receive and process purchase orders.
• Enter and update information in ERP.
• Verify orders, including customers’ contact information and payment details.
• Manage the orders from procurement to fulfillment.
• Process upgrades, change orders, returns, refunds, order status inquiries, renewals, and discrepancy resolution.
• Interact with customers via phone and email.
• Facilitate supplier registration, PO setup, and account management.
• Collaborate with essential parties to drive accurate order processing, reporting, renewals, and revenue recognition.
• Partner with Finance to ensure order integrity for billing and collections.
• Record customer communications and activities in internal systems.
• Contribute to ongoing process and workflow improvements.

Skills

Administrative support

Order management

Customer service

MS Office

Google Suite

NetSuite ERP

Sales reporting

Tools

NetSuite

Job description

Sales Operations Associate

Operations Department

Job Description

Overview

We are seeking a meticulous and adaptable Sales Operations Associates to assist the Sales Account Managers and control the end-to-end sales order process. In this role, you will create sales quotes and process sales orders, procure and manage the orders, and provide customer service. The Sales Operations Associate is responsible for working closely with all areas of our organization to help customers worldwide. Sales Operations Associates is a demanding role that is fast paced, requires attention to detail, proactive behavior, and a professional demeanor. Focuses on building strong relationships with our customers, suppliers, and all internal teams and ensures our orders are processed accurately and timely

To ensure success, Sales Operations Associates should have experience in a sales and/or customer service environment, understand sales performance metrics, and excellent communication skills.

Responsibilities

Support end-to-end sales activities and coordinate between Sales, Order Management, and Accounting Teams for all quote-to-order functions including:

• Creating sales quotes.
• Receiving and processing purchase orders.
• Entering and updating information in ERP.
• Verifying orders, including customers' contact information and payment details.
• Managing the orders from procurement to fulfillment
• Process upgrades, change orders, returns, refunds, order status inquiries, renewals, and discrepancy resolution.
• Act as a stakeholder in regards to orders, refunds, renewals, order status updates, all while interacting with customers via phone and email.
• Facilitate the supplier registration, purchase order setup, and account management
• Collaborate and communicate effectively with essential parties to drive efficient and accurate order processing, reporting, subscription renewals, and revenue recognition
• Partner with Finance to ensure order integrity to drive accurate billings and collections
• Advocate for customers’ needs by adapting complex processes, while also understanding downstream impacts
• Field incoming calls, chats, and email requests
• Record customer communications and activities accurately and thoroughly in various internal systems, including Netsuite, Slack, and email
• Contribute to ongoing process and workflow improvements
• Proactively builds trusting internal and external relationships. Can effectively communicate within all levels with the company, the customer, and vendor
• Support the sales department with other administrative tasks as needed.

Requirements

At least 3 years experience in an administrative role supporting sales and/or customer service

1-2 years of order management experience

Proficient with MS Office (Excel, Word) and Google Suite applications

Experience with ERP systems (NetSuite preferred)

Familiarity with sales reports and sales records.

Exceptional interpersonal and customer service skills.

Excellent written and verbal communication skills.

Detail-oriented, quick learner, and proactive individual with strong organization skills

Ability to effectively prioritize tasks and meet deadlines within a fast-paced environment.

Resourceful, self-starter with the ability to adapt quickly to changing environment

Strong work ethic and positive attitude.

Nice to Have:

• Experience in working directly with manufacturers or supporting cable installations
• Background in working with a reseller in the IT industry.
• Familiarity with network cabling or similar infrastructure-related tasks.