Sales Operations Analyst — Data-Driven Automation

Atlassian Philippines, Inc.; Manila; On-site; PHP 520,000 - 860,000; Full time

Benefits offered by this job

Volunteer days

Food and beverages

Ergonomic workstations

ShipIt days

Company-paid insurance

Job summary

Atlassian Philippines, Inc. is seeking a Sales Operations Analyst to optimize ticket resolution, enforce SLA compliance, and deliver data-driven insights in a fast-paced SaaS environment. You will partner with SOM teams and sales groups to streamline day-to-day operations and improve field productivity.

The role emphasizes analytical rigor, data storytelling, and strong collaboration across SDR/SE teams to drive efficiency and governance of sales processes.

Qualifications

• 1–2 years of experience in Sales Operations, Strategy, BizOps, or Analytics in a B2B SaaS company or strategy consulting.

Responsibilities

• Serve as the first responder on centralized tickets, resolving issues independently and meeting SLAs.
• Identify operational bottlenecks and architect scalable solutions and automations.
• Deliver operational analytics and reporting to monitor SLA compliance, ticket volume trends, and process health.
• Translate data trends into actionable insights to drive continuous improvements and optimize team alignment.
• Support broader Shared Services initiatives including account ticket management and cross-functional GTM projects.

Skills

Analytical thinking

Data storytelling

Stakeholder communication

Process improvement

Data visualization

Job description

Atlassian Philippines, Inc. is seeking a Sales Operations Analyst to optimize ticket resolution, enforce SLA compliance, and deliver data-driven insights in a fast-paced SaaS environment. You will partner with SOM teams and sales groups to streamline day-to-day operations and improve field productivity.

The role emphasizes analytical rigor, data storytelling, and strong collaboration across SDR/SE teams to drive efficiency and governance of sales processes.