Senior Sales Operations Analyst: Data-Driven Process Excellence

Atlassian; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Five volunteer days a year

Ergonomic workstations with sit/stand

Company-paid trips after five years

Insurance coverage (medical, dental, &

Job summary

Atlassian in Manila is seeking a Sales Operations Senior Analyst to help centralize ticket resolution, optimize SLAs, and deliver actionable analytics that improve field productivity across Low Touch and GTM teams.

The role blends data-driven storytelling with cross-functional collaboration, requiring comfort with fast-paced SaaS environments, ownership, and the ability to present insights to leadership and drive day-to-day process improvements.

Qualifications

• Strong analytical mindset with ability to translate data into insights.
• Experience communicating insights to executives and leadership.
• Familiarity with sales operations concepts in a SaaS context.

Responsibilities

• Serve as the first responder on centralized tickets and strive to resolve within SLAs.
• Identify bottlenecks and architect scalable solutions and automations.
• Deliver operational analytics and reporting to monitor SLA compliance and ticket trends.
• Translate data trends into actionable insights to drive improvements.
• Support cross-functional GTM projects and day-to-day process improvements.

Skills

Analytical thinking

Data storytelling

Executive presentations

Sales operations

Job description

Atlassian in Manila is seeking a Sales Operations Senior Analyst to help centralize ticket resolution, optimize SLAs, and deliver actionable analytics that improve field productivity across Low Touch and GTM teams.

The role blends data-driven storytelling with cross-functional collaboration, requiring comfort with fast-paced SaaS environments, ownership, and the ability to present insights to leadership and drive day-to-day process improvements.