Sales Manager (m/f/d)

SAN SONNEA; Central Luzon; On-site; PHP 4,310,000 - 6,466,000; Full time

Benefits offered by this job

All-inclusive onboarding

Staff accommodations

Free staff restaurant

Career progression opportunities

Discounts at partner hotels

Job summary

SAN SONNEA is seeking a service-driven Sales Manager to lead our Sales & Reservations team and drive upselling of premium rooms, suites, and tailored holiday experiences.

You will provide personal and telephone consultations to international guests, analyse performance indicators, and coordinate with Front Office and Management. Onboarding and structured training for new team members will be part of the role.

Qualifications

• Completed vocational training in hospitality or a comparable qualification.
• Several years of professional experience in Sales, Reservations or Front Office, ideally within upscale or luxury hospitality.
• Initial leadership experience or experience coordinating a team.
• Excellent written and spoken English, Italian and German.

Responsibilities

• Lead, organise and coordinate the Sales & Reservations team and back office.
• Actively sell rooms and suites with upselling of services and tailored experiences.
• Provide personal/telephone consultations and create tailored offers/booking confirmations.
• Analyse sales and occupancy indicators and develop measures to optimise performance.
• Monitor reservations across direct and electronic channels and ensure smooth handling of bookings.

Skills

Sales mindset

Leadership experience

Excellent communication

Analytical mindset

Organisational skills

Team spirit

Problem solving

Education

Vocational hospitality training

Tools

MS Office/Excel

Hotel management systems

Reservation systems

Job description

To lead our Sales & Reservations team, we are looking for a service-driven, articulate, and highly organized Sales Manager (m/f/d) who stands out through professionalism and a passion for delivering exceptional guest service.

YOUR TASKS:

• Lead, organise and coordinate the Sales & Reservations team, including structured task allocation within the Back Office
• Actively sell our rooms and suites while driving targeted upselling of additional services and tailored holiday experiences prior to arrival
• Provide personal and telephone consultation to our guests and create tailored offers and booking confirmations
• Analyse relevant sales and reservation performance indicators and develop concrete measures to optimise sales and occupancy
• Monitor and manage incoming reservations across direct and electronic booking channels
• Ensure the professional handling of bookings, amendments and individual guest requests
• Manage, review and continuously optimise content and templates within the correspondence management system
• Ensure smooth communication between Sales & Reservations, Front Office and General Management
• Onboard and develop new team members and create and implement structured training and onboarding processes
• Ensure and continuously develop quality and service standards within Sales & Reservations

YOUR PROFILE:

• Completed vocational training in hospitality or a comparable qualification
• Several years of professional experience in Sales, Reservations or Front Office, ideally within upscale or luxury hospitality
• Initial leadership experience or experience coordinating a team
• Strong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiences
• Excellent communication skills and a passion for providing personalised advice to discerning international guests
• Analytical and commercial mindset with a good understanding of sales performance indicators and occupancy optimisation
• Excellent organisational skills and an independent, structured and responsible working style
• Proficiency in MS Office, particularly Excel, and ideally experience with hotel management and reservation systems
• Team spirit, flexibility and a solution-oriented mindset
• Excellent written and spoken English, Italian and German

WHAT WE OFFER:

• All-inclusive onboarding for a good start
• Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
• Individual working time models as well as health, pension and social insurance
• Performance-related pay
• Free staff restaurant with breakfast, lunch and dinner (also on days off)
• Accommodation in staff houses if required
• Free parking spaces
• Attractive further training as well as career and promotion opportunities
• Organization of events and excursions for employees
• Discounts on SPA treatments, store products and partner hotels
• Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
• Free use of the fitness studio