B2B Customer Success Representative (German Speaker)

Octave; España; Hybrid; PHP 2,032,000 - 2,758,000; Full time

Benefits offered by this job

Meal vouchers

Hybrid work model

Remote work days

Employee discounts

Job summary

Octave is seeking a B2C Customer Success Representative who speaks German to join our team in Spain. You will support customers through their journey across multiple channels, ensuring timely responses and a positive brand experience.

You will collaborate with internal teams, resolve inquiries with empathy, and help improve processes. Fluency in German and English, plus at least 1 year in a customer-facing role, are required; a hybrid work arrangement is available.

Qualifications

• Fluent German and English (written and spoken) are essential.
• Minimum 1 year in a customer-facing role such as CS, Support, or Retail.
• Excellent communication and empathy in customer interactions.
• Customer-centric mindset with a passion for delivering great experiences.
• Strong problem-solving skills and calm, solution-oriented approach.
• Well-organized, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Support customers throughout their journey across multiple channels.
• Act as the voice of our brands and deliver outstanding brand experiences.
• Resolve inquiries promptly and professionally with empathy.
• Collaborate with internal teams to improve processes and service quality.

Skills

Fluent German

Fluent English

Customer-facing experience

Communication skills

Problem-solving

Organised

Proactive

Independent work

Team collaboration

Tools

Salesforce

Zendesk

SAP

Job description

B2b Customer Success Representative (German Speaker) Octave Les, Kingdom Of Spain, ES

B2C Customer Success Representative German speaker

About the Role

We are looking for a customer-focused and proactive B2C Customer Success Representative to join our team.

As a key member of our Customer Experience team, you will be responsible for supporting customers throughout their journey, ensuring every interaction reflects our commitment to service excellence. Acting as the voice of our brands, you will help build customer loyalty by providing timely support, resolving inquiries efficiently, and delivering an outstanding brand experience across multiple channels. You will work closely with both customers and internal teams, contributing to a positive customer journey while helping us continuously improve our processes and service quality.

What We Are Looking For

• Fluency in German and English (written and spoken) is essential.
• Minimum 1 year of experience in a customer-facing role such as Customer Service, Customer Support, Customer Success, Retail, Hospitality, or similar.
• Excellent communication skills with the ability to engage professionally and empathetically with customers.
• A customer-centric mindset and a genuine passion for delivering exceptional customer experiences.
• Strong problem-solving skills and the ability to handle challenges in a calm and solution-oriented manner.
• Well-organized, detail-oriented, and able to manage multiple priorities effectively.
• Proactive attitude with a strong sense of ownership and accountability.
• Ability to work both independently and collaboratively within an international team environment.
• Comfortable learning new products, processes, and digital tools.
• Positive, adaptable, and eager to contribute to a fast-paced and growing business.

Nice to Have

• Fluency in French, Italian, or Spanish.
• Previous experience working with CRM and customer service platforms such as Salesforce, Zendesk, or SAP.
• Experience in e-commerce, direct-to-consumer (D2C), or international customer support environments.
• Knowledge of the outdoor industry and its products.
• Passion for sports, cycling, outdoor activities, and active lifestyles.

What we offer

Great working environment and the opportunity to be part of a leading international company in the sports and outdoor industry.

• €10 meal voucher for every day worked from the office.
• Hybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday).
• 7 additional remote working days per year.
• Employee discounts on products across our brands.

Sounds like you?