Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Industrial sector to hire a Sales Manager. This opportunity is based in the Philippines and offers a key leadership role responsible for driving sales operations excellence, enhancing commercial effectiveness, and supporting sustainable business growth.
Position Overview
Lead and optimise sales operations, administration, and team performance to ensure efficient execution of commercial activities and customer requirements.
Drive process improvements, cross-functional collaboration, and performance management initiatives that support organisational growth and operational excellence.
Key Responsibilities
Sales Operations Management
- Oversee the daily operations of the Sales Department to ensure efficient execution of sales activities.
- Monitor the sales pipeline, quotations, proposals, purchase orders, and customer follow-ups to ensure timely completion.
- Ensure all sales opportunities are accurately recorded and updated in the company's CRM or sales monitoring system.
- Coordinate with Sales Engineers, Account Managers, and Sales Coordinators to ensure seamless execution of customer requirements.
Sales Administration and Performance Monitoring
- Monitor sales targets, forecasts, pipelines, and departmental KPIs, and prepare reports for Management.
- Review quotations, proposals, bid submissions, and sales documentation for completeness and accuracy before submission.
- Conduct regular sales meetings to review opportunities, pending transactions, customer concerns, and action plans.
- Ensure timely submission of sales reports, forecasts, and performance updates.
Customer and Cross-Functional Coordination
- Coordinate with Warehouse, Purchasing, Finance, Logistics, and other departments to ensure timely order processing and delivery.
- Support the Managing Partner in managing strategic customer accounts and ensuring high levels of customer satisfaction.
- Monitor customer concerns, order status, and after-sales activities to ensure prompt resolution.
Sales Process Improvement
- Develop and implement systems and procedures that improve sales efficiency and customer experience.
- Monitor compliance with company sales processes, pricing policies, and documentation requirements.
- Identify bottlenecks in the sales cycle and recommend process improvements to Management.
- Assist in implementing CRM systems, sales dashboards, and other sales management tools.
Leadership and General Sales Support
- Supervise, coach, and develop members of the Sales Team to improve productivity and performance.
- Assist in onboarding, training, and mentoring new sales personnel.
- Support the Managing Partner in implementing sales strategies, business development initiatives, and departmental projects.
- Perform other sales management, commercial operations, administrative, and leadership duties as may be assigned by the Managing Partner or CEO, provided such duties are reasonably related to the nature, objectives, and scope of the Sales Manager position.
Key Requirements
Qualifications & Experience
- Graduate of any Bachelor's Degree in Business Administration, Marketing, Management, Engineering, or any related field.
- At least 5 years of progressive experience in sales, business development, account management, or commercial operations, with a minimum of 2 years in a supervisory or managerial role.
- Proven experience managing sales operations, sales administration, sales pipelines, and customer accounts.
- Experience leading, coaching, and developing a sales team to achieve business objectives.
- Experience in the electrical, utilities, industrial, manufacturing, construction, engineering, or distribution industry is highly preferred.
- Experience using CRM systems, ERP systems, and sales performance reporting tools is an advantage.
Technical / Functional Expertise
- Strong understanding of B2B sales processes, sales administration, and customer relationship management.
- Proven experience managing sales pipelines, quotations, proposals, purchase orders, and customer accounts.
- Proficient in Microsoft Office, particularly Excel and PowerPoint.
- Experience using CRM platforms, ERP systems, sales monitoring systems, and sales performance reporting tools.
- Ability to develop, implement, and improve sales processes and operational workflows.
- Experience reviewing sales documentation, bid submissions, forecasts, and KPI reports.
- Ability to coordinate cross-functional teams including Warehouse, Purchasing, Finance, and Logistics departments.
- Strong capability in implementing CRM systems, sales dashboards, and sales management tools.
- Willing to travel for customer visits, branch support, and business meetings, as required.
Soft Skills & Leadership Competencies
- Strong leadership and people management skills.
- Excellent organisational and project management abilities with strong attention to detail.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to coordinate multiple projects, customer requirements, and internal stakeholders simultaneously.
- Strong analytical and problem-solving skills with the ability to interpret sales data and recommend improvements.
- Results-oriented with the ability to monitor sales performance and drive accountability across the Sales Team.
- High level of professionalism, integrity, and customer focus.
- Strong coaching, mentoring, and team development capabilities.