SALES EXECUTIVE (retail and home furniture)

MUEBLES ITALIANO; Makati; On-site; PHP 260,000 - 420,000; Full time

Job summary

MUEBLES ITALIANO in Makati, Philippines, is seeking a Sales Executive to drive sales by delivering superb customer service and promoting our furniture and home furnishings to walk-in and online clients. You will identify customer needs, present options, prepare quotations, negotiate within pricing guidelines, and coordinate with operations to ensure timely delivery and installation.

The role emphasizes building long-term relationships, encouraging repeat purchases, and supporting showroom

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or related field.
• Fresh graduates welcome if strong interest in furniture retail and home furnishing products.
• Preferably 1–2 years of relevant work experience in sales, retail, marketing, or customer service.
• Experience in selling home furniture, furnishings, and interior décor products is an advantage.
• Candidates with previous experience in furniture retail sales or home furnishing brands will be highly preferred.
• Experience in achieving sales quotas and targets is an advantage.

Responsibilities

• Greet and assist walk-in and online customers professionally.
• Promote and explain product features, benefits, specifications, materials, designs, and pricing.
• Identify customer needs and recommend suitable furniture and packages based on their preferences, space requirements, and budget.
• Present product options and provide recommendations to help customers make informed purchasing decisions.
• Prepare quotations, negotiate with customers within approved pricing guidelines, and close sales transactions.
• Achieve assigned individual and showroom sales targets.
• Handle customer inquiries, objections, and concerns effectively and professionally.
• Prepare accurate quotations, sales orders, and invoices.
• Ensure the accuracy of customer information, product specifications, quantities, pricing, and payment terms.
• Coordinate with the Operations, Warehouse, and Delivery Teams to ensure timely order processing and fulfillment.
• Monitor order status and provide clients with updates regarding delivery and installation schedules.
• Ensure proper documentation and endorsement of confirmed sales orders.
• Address customer concerns, complaints, and after-sales inquiries promptly.
• Coordinate with concerned departments to facilitate resolution of customer concerns.
• Follow up with clients to ensure customer satisfaction after delivery and installation.
• Build and maintain positive, long-term relationships with existing and prospective customers.
• Encourage repeat purchases and generate potential referrals through excellent customer service.
• Assist in promotional activities, product launches, and other sales and marketing initiatives.
• Monitor furniture trends, competitor offerings, and customer preferences to identify potential sales opportunities.

Skills

Customer service

Negotiation

Interpersonal

Communication

Sales orientation

Product presentation

Furniture knowledge

Education

Bachelor's degree

Job description

The Sales Executive is responsible for generating sales by providing excellent customer service, promoting the company's furniture and home furnishing products, and building strong client relationships. This role focuses on achieving sales targets, assisting walk-in and online customers, presenting product features and benefits, and ensuring a smooth and professional sales process from initial inquiry to order fulfillment and after-sales support.

I. FUNCTIONS AND RESPONSIBILITIES

A. Sales and Customer Engagement

• Greet and assist walk-in and online customers in a professional, courteous, and friendly manner.
• Promote and explain product features, benefits, specifications, materials, designs, and pricing to customers.
• Identify customer needs and recommend suitable furniture, home furnishing products, and packages based on their preferences, space requirements, and budget.
• Present product options and provide recommendations to help customers make informed purchasing decisions.
• Prepare quotations, negotiate with customers within approved pricing guidelines, and close sales transactions.
• Achieve assigned individual and showroom sales targets.
• Handle customer inquiries, objections, and concerns effectively and professionally.

B. Order Processing and Documentation

• Prepare accurate quotations, sales orders, and invoices.
• Ensure the accuracy of customer information, product specifications, quantities, pricing, and payment terms.
• Coordinate with the Operations, Warehouse, and Delivery Teams to ensure timely order processing and fulfillment.

• Monitor order status and provide clients with updates regarding delivery and installation schedules.
• Ensure proper documentation and endorsement of confirmed sales orders.

C. After-Sales Service and Client Relationship Management

• Address customer concerns, complaints, and after-sales inquiries professionally and promptly.
• Coordinate with the concerned departments to facilitate the resolution of customer concerns.
• Follow up with clients to ensure customer satisfaction after delivery and installation.
• Build and maintain positive, long-term relationships with existing and prospective customers.
• Encourage repeat purchases and generate potential referrals through excellent customer service.

D. Showroom and Product Presentation

• Ensure that furniture and home furnishing products are properly displayed, clean, and well-presented.
• Assist in visual merchandising, product arrangement, and showroom displays.
• Maintain product labels, price tags, and promotional materials to ensure accurate product information.
• Monitor the condition of showroom furniture and immediately report damaged or defective displays.
• Maintain a clean, organized, and welcoming showroom environment.
• Ensure that showroom displays reflect the company's brand image and presentation standards.

E. Sales Reporting and Marketing Support

• Prepare and submit daily, weekly, and monthly sales reports.
• Maintain and update customer records, sales transactions, and sales tracking systems.
• Monitor individual sales performance against assigned targets.
• Identify potential customers and sales opportunities through walk-ins, inquiries, and follow-ups.
• Assist in promotional activities, product launches, and other sales and marketing initiatives.
• Monitor furniture trends, competitor offerings, and customer preferences to identify potential sales opportunities.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Marketing, Sales, or any related field.
• Fresh graduates are welcome to apply, provided they have a strong interest in furniture retail and home furnishing products.

• Preferably with at least 1–2 years of relevant work experience in sales, retail, marketing, or customer service.
• Experience in selling home furniture, furnishings, and interior décor products is an advantage.
• Candidates with previous experience in furniture retail sales or home furnishing brands will be highly preferred.
• Experience in achieving sales quotas and targets is an advantage.

Skills and Competencies

• Good verbal and written communication skills.
• Strong customer service, negotiation, and interpersonal skills.
• Ability to identify customer needs and recommend suitable products based on their preferences and budget.
• Knowledge of furniture styles, designs, materials, and current home furnishing trends.
• Good product presentation and selling skills.
• Ability to handle customer inquiries, objections, and concerns professionally.