Sales Enablement & Process Excellence Specialist

AIA Hong Kong and Macau; Hinoba-an; On-site; PHP 400,000 - 560,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a capable professional to enable the SSM Business Center Specialists to work effectively with key stakeholders and deliver timely support to sales channels across new business and after-sales transactions. You will collaborate with partner departments to drive sales productivity, improve operational efficiency, and ensure end-to-end business support.

Minimum qualifications include a bachelor’s degree and at least two years in insurance operations, with strong

Qualifications

• Bachelor’s degree in Business, Management, or related field.
• Minimum of two years’ experience in insurance operations or similar role.
• Strong skills in process design, controls, and data interpretation.
• Analytical, problem-solving, and initiative-taking abilities.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Strong interpersonal and communication skills.

Responsibilities

• Sales and Transaction Support: end-to-end support for new business and after-sales transactions, including screening and endorsements.
• Stakeholder Management: coordinate with internal stakeholders and partner units to resolve escalated sales cases.
• Communication, Reporting & Enablement: cascade updates, prepare reports, and support sales productivity.
• Process Improvement & Governance: assist in documenting and improving sales support policies and procedures.
• Work cross-functionally on process documentation, system enhancements, and project execution.
• Cascades operational updates and sales support communications to sales, Operations, and related teams.
• Prepares and presents key updates and reports during general assemblies for assigned divisions.
• Develops and distributes reports and insights to support sales productivity and persistency.
• Helps improve, document, and implement sales support policies and procedures.
• Ensures compliance with standards, policies, and regulatory requirements.

Skills

Analytical skills

Process design

Data interpretation

Excel & PowerPoint

Communication skills

Interpersonal skills

PowerPoint

Education

Bachelor's degree in Business/Management or related field

Tools

Microsoft Office

PowerPoint

Job description

AIA Hong Kong and Macau is seeking a capable professional to enable the SSM Business Center Specialists to work effectively with key stakeholders and deliver timely support to sales channels across new business and after-sales transactions. You will collaborate with partner departments to drive sales productivity, improve operational efficiency, and ensure end-to-end business support.

Minimum qualifications include a bachelor’s degree and at least two years in insurance operations, with strong