Business Center Specialist

AIA Hong Kong and Macau; Hinoba-an; On-site; PHP 400,000 - 560,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a capable professional to enable the SSM Business Center Specialists to work effectively with key stakeholders and deliver timely support to sales channels across new business and after-sales transactions. You will collaborate with partner departments to drive sales productivity, improve operational efficiency, and ensure end-to-end business support.

Minimum qualifications include a bachelor’s degree and at least two years in insurance operations, with strong

Qualifications

• Bachelor’s degree in Business, Management, or related field.
• Minimum of two years’ experience in insurance operations or similar role.
• Strong skills in process design, controls, and data interpretation.
• Analytical, problem-solving, and initiative-taking abilities.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Strong interpersonal and communication skills.

Responsibilities

• Sales and Transaction Support: end-to-end support for new business and after-sales transactions, including screening and endorsements.
• Stakeholder Management: coordinate with internal stakeholders and partner units to resolve escalated sales cases.
• Communication, Reporting & Enablement: cascade updates, prepare reports, and support sales productivity.
• Process Improvement & Governance: assist in documenting and improving sales support policies and procedures.
• Work cross-functionally on process documentation, system enhancements, and project execution.
• Cascades operational updates and sales support communications to sales, Operations, and related teams.
• Prepares and presents key updates and reports during general assemblies for assigned divisions.
• Develops and distributes reports and insights to support sales productivity and persistency.
• Helps improve, document, and implement sales support policies and procedures.
• Ensures compliance with standards, policies, and regulatory requirements.

Skills

Analytical skills

Process design

Data interpretation

Excel & PowerPoint

Communication skills

Interpersonal skills

PowerPoint

Education

Bachelor's degree in Business/Management or related field

Tools

Microsoft Office

PowerPoint

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on.

About the Role

The position is primarily responsible for enabling the SSM Business Center Specialists to work effectively with all key stakeholders and to consistently deliver timely and accurate support to sales channels across new business and after-sales transactions. The role also collaborates with partner departments to drive sales productivity, improve operational efficiency, and ensure seamless end-to-end business support.

Roles and Responsibilities

• Sales and Transaction Support
  • Provides end-to-end support for new business and after-sales transactions, including application screening, requirements assessment, and endorsement to relevant units.
  • Ensures timely processing of prioritized cases, especially during month-end cut-off periods.
  • Clearly communicates pending and outstanding requirements to sales to enable faster case resolution.
• Stakeholder Management and Issue Resolution
  • Coordinates with internal stakeholders and partner units to resolve escalated sales cases.
  • Works cross-functionally on business initiatives such as process documentation, system enhancements, and project execution.
• Communication, Reporting, and Enablement
  • Cascades operational updates, policy reminders, and sales support communications to sales, Operations, and related teams.
  • Prepares and presents key updates and reports during general assemblies for assigned divisions.
  • Develops and distributes reports and insights to support sales productivity, performance tracking, and persistency.
• Process Improvement and Governance
  • Assists the Business Center Manager in improving, documenting, and implementing sales support policies and procedures.
  • Ensures compliance with company standards, policies, and regulatory requirements.
  • Creates job aids, quick guides, and FAQs to enhance sales capability and reduce operational friction.

Minimum Job Requirements

• Bachelor’s degree in Business, Management, or a related field.
• Minimum of two (2) years’ experience in insurance operations or a comparable role.
• Strong understanding of process design, controls, and data interpretation.
• Proven analytical, problem‑solving, and initiative‑taking capabilities.
• Proficient in Microsoft Office tools, especially Excel and PowerPoint.
• Strong interpersonal and communication skills.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA