Sales Enablement & Operations Specialist

AIA Hong Kong and Macau; Philippines; On-site; PHP 420,000 - 620,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a Sales Support specialist within the Marketing, Distribution & Partnership team. The role focuses on enabling the SSM Business Center Specialists to deliver timely and accurate support to sales channels across new business and after-sales transactions.

You will coordinate with internal stakeholders, assist with process improvements, and prepare reports to boost sales productivity and performance tracking.

Qualifications

• Bachelor’s degree in Business, Management, or related field.
• Minimum of two (2) years’ experience in insurance operations or a comparable role.
• Strong understanding of process design, controls, and data interpretation.
• Proven analytical, problem-solving, and initiative-taking capabilities.
• Proficient in Microsoft Office tools, especially Excel and PowerPoint.
• Strong interpersonal and communication skills.

Responsibilities

• Provides end-to-end support for new business and after-sales transactions, including application screening and endorsement to relevant units.
• Ensures timely processing of prioritized cases, especially during month-end cut-off periods.
• Coordinates with internal stakeholders and partner units to resolve escalated sales cases.
• Cascades operational updates and prepares reports to support sales productivity and performance tracking.

Skills

Analytical skills

Communication skills

Problem-solving

Initiative

Education

Bachelor’s degree in Business/Management

Tools

Microsoft Excel

PowerPoint

Microsoft Office

Job description

AIA Hong Kong and Macau is seeking a Sales Support specialist within the Marketing, Distribution & Partnership team. The role focuses on enabling the SSM Business Center Specialists to deliver timely and accurate support to sales channels across new business and after-sales transactions.

You will coordinate with internal stakeholders, assist with process improvements, and prepare reports to boost sales productivity and performance tracking.