Sales Development Representative Team Lead

Renren Giantly Philippines Inc; Mandaluyong; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Renren Giantly Philippines Inc. is seeking a Team Lead – Lofty Front to drive the day-to-day execution, performance, and development of the Lofty Front SDR team.

The role translates sales objectives into frontline activity, qualified demo generation, and disciplined lead management with strong post-handoff follow-up. The Team Lead is accountable for team results, coaches SDRs, and ensures compliant, timely outreach while maintaining CRM discipline and clear next steps.

Qualifications

• Experience in sales development or related customer-facing sales roles.
• Prior team leadership or coaching experience.
• Strong understanding of discovery, qualification, objection handling, and handoffs to sales.

Responsibilities

• Own the team's qualified demo generation results and monitor performance against targets.
• Ensure daily outbound dial targets are met (100 dials; up to 120 after dialer rollout).
• Monitor activity volume and demo quality; ensure proper handoff to US AE team.
• Review call outcomes, trends, and pipeline gaps; identify root causes and take action.
• Conduct regular call reviews, coaching, and performance discussions.

Skills

Sales development

Outbound prospecting

Appointment setting

Team leadership

CRM discipline

Data interpretation

Tools

CRM software

Dialer tools

Job description

About the role

The Team Lead – Lofty Front is responsible for leading the day-to-day execution, performance, and development of the Lofty Front Sales Development Representative (SDR) team. The role translates sales objectives into consistent frontline activity, qualified demo generation, disciplined lead management, and effective post-handoff follow-up. The Team Lead is accountable for team results while building the capability, ownership, and operating discipline of each SDR.

Key responsibilities

• Own the team's qualified demo generation results and monitor individual and aggregate performance against the 1% qualified-demo conversion target.

• Ensure SDRs meet the applicable daily outbound dial expectation: 100 dials per working day under the current operating setup, increasing to 120 only after the new dialer is introduced, tested, and confirmed fully operational.

• Monitor both activity volume and demo quality; ensure only demos that meet agreed qualification criteria and are properly handed off to the US AE team are counted.

• Review call outcomes, conversion trends, and pipeline gaps; identify root causes and implement timely corrective actions.

• Conduct regular call reviews, side-by-side coaching, and one-on-one performance discussions focused on discovery, qualification, objection handling, value articulation, and clear next-step setting.

• Coach SDRs to confirm each prospect's interest, needs, and readiness before scheduling and handing off a demo.

• Identify skill gaps and create focused coaching or development plans, then track improvement through observable call behaviors and performance results.

• Ensure every assigned lead is worked, accurately documented, and kept current in the CRM.

• Monitor compliance with the required 9-day outreach cadence for leads that have not responded or converted.

• Lead daily huddles and performance check-ins to review activity, qualified demos, lead priorities, follow-ups, blockers, and commitments.

About you

• Demonstrated experience in sales development, outbound prospecting, appointment setting, or a related customer-facing sales function.

• Prior team leadership or demonstrated ability to coach, guide, and hold individual contributors accountable.

• Strong understanding of discovery, lead qualification, objection handling, and effective sales handoffs.

• Ability to interpret activity and conversion data, identify performance trends, and translate findings into action.

• Strong CRM discipline, documentation skills, communication, organization, and follow-through.

• Comfortable working with changing processes, targets, and sales tools while maintaining team focus and execution.