Sales Development Representative (AI Operations) | 50K Joining Bonus*

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Joining bonus

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking an AI Workflow Analyst to oversee AI-powered workflows and act as the human-in-the-loop for exceptions, guiding AI and ensuring safe, accurate outcomes.

You will review AI outputs, monitor queues, provide instructions to AI agents, handle escalations, and document issues to improve processes, with immediate joining consideration.

Qualifications

• Excellent written and verbal communication skills.
• Experience with AI-powered workflows and automation.
• Ability to follow SOPs and playbooks.
• Strong judgment and risk assessment in escalations.
• Attention to detail and quality risk assessment.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Monitor AI queues, alerts, and workflows.
• Review AI outputs and identify issues requiring intervention.
• Provide guidance to AI agents when needed.
• Handle exception cases and determine resolutions.
• Perform human steps and return tasks to AI workflows.
• Prevent inaccuracies and risky outputs reaching customers.
• Document recurring issues and process improvements.
• Complete shift handovers and escalation reports.

Skills

Communication skills

AI tools proficiency

AI workflows experience

Decision making

SOPs & processes

Attention to detail

Multitasking

Recruitment Ops / QA exposure

Immediate joiner readiness

Tools

ChatGPT

Microsoft Copilot

Gemini

AI automation tools

Job description

As an AI Workflow Analyst, you will oversee AI-powered workflows and act as the human-in-the-loop when AI systems encounter exceptions or require guidance. You will review AI-generated outputs, assess accuracy and risk, determine whether to guide the AI, take over a task, or escape an issue, and ensure AI-driven processes deliver safe and accurate outcomes.

Key Responsibilities

• Monitor AI queues, alerts, and operational workflows.

• Review AI-generated outputs and identify issues requiring intervention.

• Provide guidance and contextual instructions to AI agents when needed.

• Handle exception cases and determine the appropriate resolution path.

• Perform human-required steps and return tasks back to AI workflows efficiently.

• Prevent inaccurate, risky, or inappropriate outputs from reaching customers.

• Document recurring issues, edge cases, and process improvements.

• Complete detailed shift handovers and escalation reports.

Key Qualifications

• Excellent written and verbal communication skills.

• Practical proficiency with AI tools such as ChatGPT, Microsoft Copilot, Gemini, or similar platforms.

• Experience working with AI-powered workflows, AI-assisted processes, AI agents, or automation solutions.

• Strong judgment and decision-making skills, particularly when handling exceptions, escalations, or non-standard scenarios.

• Experience following SOPs, playbooks, and structured operational processes.

• Strong attention to detail with the ability to assess accuracy, quality, and risk.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience in Recruitment Operations, Talent Acquisition, Sales Development, Sales Operations, Customer Operations, Trust & Safety, Risk, Compliance, or Quality Assurance is highly preferred.

• Immediate joiners or candidates with short notice periods are preferred.
  

AtCognizant,wedon’tjustofferjobs—webuildcareersthatthriveinthedigitalera.

• GrowthThatMatters–Clearcareerpaths,continuouslearning,andopportunitiestomoveintoleadershiporspecializedroles.You’renotjustfillingaseat—you’rebuildingafuture.

• SupportThatEmpowers–Acollaborativeculturewhereyourvoiceisheard,yourideasmatter,andyourwell-beingisprioritizedthroughstrongbenefitsandwork-lifebalance.

• ImpactThatInspires–Workonglobalaccountsthatshapeindustries,influencemillionsofusers,andgiveyouasenseofpurposebeyondthepaycheck.

Successful candidates who will start on November 10 may qualify for a ₱50,000 Joining Bonus.

Terms and conditions apply.