Sales Development Representative

FPS Innovation Labs; Pasig; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Lucrative compensation

Medical benefits

Dental & vision benefits

Career growth

Job summary

FPS Innovation Labs in Manila, Philippines seeks a Sales Development Representative to drive outbound prospecting and respond to inbound leads, booking qualified meetings and advancing prospects into the sales pipeline. You will use a defined qualification framework, maintain CRM hygiene, and collaborate with sales leadership to move opportunities forward.

The role requires high-volume outreach, strong communication, and the ability to work onsite as needed.

Qualifications

• Minimum 2 years sales experience in a call center or outbound B2B environment.
• Experience prospecting in education domain or HR-related roles is a plus.
• Cold calling, live objection handling, and meeting booking experience required.
• CRM systems experience required (Salesforce/HubSpot/Outreach).
• Ability to work onsite as required in Manila, Philippines.

Responsibilities

• Conduct high-volume outbound prospecting via email, phone, and approved channels.
• Respond to inbound leads and qualify prospects using a qualification framework.
• Book meetings with qualified prospects and hand off to sales leadership.
• Execute calling and email sequences with consistent messaging and personalization.
• Maintain accurate activity tracking and pipeline hygiene in CRM.

Skills

Strong communication

Sales acumen

Customer-centric

Adaptable under pressure

Tech-savvy CRM tools

Process-oriented

Objection handling

Research skills

Effective outreach

US education system knowledge

Education

Some college (2+ years)

Tools

Salesforce

HubSpot

Outreach

Shopify

Job description

Job Description:

Operations

Manila, Philippines

Sales Development Representative

About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

• lucrative compensation program
• medical, dental and vision benefits
• opportunity for high potential career growth with a fast-growing company

Our Core Values

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission

To create conditions within which people can thrive!

The Sales Development Representative will be responsible for outbound and inbound lead generation activities, with a primary focus on booking qualified meetings and advancing prospects into the sales pipeline.

Core Responsibilities

• Conduct high-volume outbound prospecting via email, phone, and other approved channels
• Respond to inbound leads and qualify prospects using a provided qualification framework
• Book meetings with qualified prospects and hand off effectively to sales leadership
• Execute calling and email sequences with consistency, quality, and personalizationAdapt messaging and scripts in real time based on prospective responses and engagement
• Maintain accurate activity tracking and pipeline hygiene in CRM systems
• Over time, may expand to also conduct initial discovery calls to qualify whether prospects are actual opportunities

Qualifications

Soft Skills

• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.
• Sales Acumen: You can sell confidently and close quickly without coming off “salesy.”
• Customer-Centric: You have a knack for listening deeply, asking the right questions, and providing tailored solutions.
• Adaptable Under Pressure: You remain composed, organized, and efficient during high-volume periods.
• Tech-Comfortable: You’re experienced with CRMs (e.g., Salesforce, HubSpot, Outreach), VoIP phone systems, and Shopify (or willing to learn).
• Process-Oriented: You follow procedures with accuracy while maintaining a sense of urgency
• Objection Handling: You possess strong live objection-handling skills, showing resilience when facing pushback, and the ability to confidently navigate tough conversations to turn rejections into pipeline opportunities.
• Strong navigation and research skills: Particularly in researching accounts and school districts
• Effective outreach skills
• Strong knowledge and understanding of the U.S. educational system
• Proven experience in CRM Systems, preferably (e.g., Salesforce, HubSpot, Outreach).
• Comfort with high-volume outreach while maintaining message quality and personalization.
• Ability to learn and consistently apply a structured qualification framework
• Must be committed to working onsite as required.

Technical Skills & ISP Requirements

• Superior web navigation and computer skills
• Proficient with Microsoft applications, understanding technology and different software programs - outbound dialer, salesforce, HubSpot or similar CRM software and outreach a plus, scheduling on calendar day to day, zoom/google meetings/teams.

Experience, Education, Age

• Minimum of 2 years sales experience in a call center environment, with an experience in an outbound B2B environment is required.
• Experience prospecting in one or more of the following: Education, strong preference for K-12 OR non-education HR, including recruitment, L&D, and other non-benefits parts of the department; ideally some combination of both.
• Cold calling, calling sequences, and live objection handling experience is required.
• Prospecting, lead qualification, and meeting booking experience is required
• CRM systems experience is required.
• Strong knowledge and understanding of the U.S. educational system is preferred.
• Experience in Shopify, retail sales jobs and VoIP phone systems are a big plus.
• At least 2 years in College, any course or Senior High School graduate or its equivalent.
• Must be of legal age to work in the Philippines; minimum of 18 years old.

Department Operations Role Agent Locations Manila, Philippines