Sales Consultant - Online E-commerce

HMR Philippines, Inc.; Misamis Oriental; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading e-commerce firm in Misamis Oriental is seeking a Sales Consultant for E-Commerce. You will drive online sales by optimizing digital sales channels and ensuring excellent customer support. Key responsibilities include managing product listings, fulfilling sales orders, and engaging potential customers through various digital platforms. Ideal candidates have strong communication skills and experience in retail and online sales.

Responsibilities

• Maintain accurate and up-to-date product listings.
• Process and manage sales orders through the system.
• Guide customers through the online buying process.
• Utilize digital channels to attract and engage customers.
• Review sales activities and suggest improvements.
• Provide exceptional online customer service.

Skills

Social media communication skills

Attention to detail

Cold calling

Customer relationship management

Sales support

Analytical skills

Creative problem solving

Help desk

Negotiation

Tools

Microsoft Office

Google Office applications

Job description

Job Description

• The Sales Consultant for E-Commerce is responsible for driving online sales by engaging potential customers, optimizing digital sales channels, and ensuring a seamless online shopping experience. This role includes managing product listings, monitoring inventory, reviewing sales data, and providing excellent customer support to maximize revenue and enhance customer satisfaction.

Key Responsibilities

• Maintain accurate and up-to-date product listings, including descriptions, images, and pricing, while ensuring stock availability and preventing discrepancies.
• Process and manage sales orders through the system, ensuring accuracy and timely fulfillment.
• Guide customers through the online buying process, offering personalized product recommendations and addressing inquiries to increase conversions.
• Utilize digital channels (social media, email, live chat, and marketplaces) to attract, engage, and acquire new customers.
• Review daily sales activities and customer trends to suggest improvements for better results.
• Provide exceptional online customer service by promptly handling inquiries, resolving concerns, and developing long-term customer relationships.
• Detail-oriented with excellent organizational and inventory management skills.
• Ability to analyze sales data and optimize strategies for improved performance.
• Experience in retail sales is preferred.
• Experience in online sales and inventory systems is a plus.
• Knowledgeable in Microsoft Office and Google Office applications.

Qualifications

• Social media communication skills
• Attention to detail
• Cold calling
• Customer relationship management
• Sales support
• Analytical skills
• Creative problem solving
• Help desk
• Negotiation

Working Location

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