Sales Consultant - Online E-commerce

HMR Philippines, Inc.; Morong; On-site; PHP 180,000 - 300,000; Full time

Job summary

HMR Philippines, Inc. is seeking an E-commerce Specialist to maintain up-to-date product listings, monitor stock levels, and improve the online shopping experience. You will process orders, support customers, and coordinate with suppliers to ensure accuracy and timely fulfillment.

The role requires proficiency in Microsoft Office and Google Workspace, strong analytical skills to review sales data, and a customer-focused approach to boost conversions across social channels and marketplaces.

Qualifications

• Experience in online retail preferred.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office and Google Docs.

Responsibilities

• Maintain accurate and up-to-date product listings, including descriptions, images, and pricing, while ensuring stock availability.
• Process and manage sales orders through the system, ensuring accuracy and timely fulfillment.
• Guide customers through the online buying process, offering personalized product recommendations and addressing inquiries.
• Utilize digital channels to attract, engage, and acquire new customers.
• Review daily sales activities and customer trends to suggest improvements.
• Provide exceptional online customer service by promptly handling inquiries and resolving concerns.
• Detail-oriented with excellent organizational and inventory management skills.
• Ability to analyze sales data and optimize strategies for improved performance.
• Experience in retail sales and online sales/inventory systems is a plus.

Job description

E-commerce drives online sales by engaging potential customers, optimizing digital sales channels, and ensuring a seamless online shopping experience. This role includes managing product listings, monitoring inventory, reviewing sales data, and providing excellent customer support to maximize revenue and enhance customer satisfaction.

Key Responsibilities

• Maintain accurate and up-to-date product listings, including descriptions, images, and pricing, while ensuring stock availability and preventing discrepancies.


• Process and manage sales orders through the system, ensuring accuracy and timely fulfillment.


• Guide customers through the online buying process, offering personalized product recommendations and addressing inquiries to increase conversions.


• Utilize digital channels (social media, email, live chat, and marketplaces) to attract, engage, and acquire new customers.


• Review daily sales activities and customer trends to suggest improvements for better results.


• Provide exceptional online customer service by promptly handling inquiries, resolving concerns, and developing long-term customer relationships.


• Detail-oriented with excellent organizational and inventory management skills.


• Ability to analyze sales data and optimize strategies for improved performance.


• Experience in retail sales is preferred.


• Experience in online sales and inventory systems is a plus.


• Knowledgeable in Microsoft Office and Google Office applications.