Sales Consultant

Wipro Philippines Inc.; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Commission

Incentives

13th Month Pay

Paid Holidays

Job summary

A leading customer service provider is seeking candidates for an on-site role in Cebu City. The position entails managing inbound and outbound calls, processing travel reservations, and ensuring customer satisfaction. Ideal candidates should have at least a year of sales experience and strong English communication skills. Attractive benefits include employee recognition and government-mandated benefits.

Qualifications

• Must have at least 12 months of sales experience in any industry.
• Excellent English written and oral communication skills required.
• Ability to maintain required sales percentages per week.
• Ability to maintain required sales percentages per week.
• Ability to maintain the highest level of confidentiality.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.
• Willing to work onsite in Central Bloc, Cebu IT Park, Cebu City.

Responsibilities

• Handle inbound and outbound calls from various locations.
• Process refunds and answer travel reservation queries.
• Ensure accurate documentation of customer profiles/reservations.
• Handle mileage plus reservations and queries.
• Make service recoveries when mistakes occur, with supervisor help as needed.
• Document customer profiles and reservations accurately.
• Resolve customer complaints with first-time resolution.
• Adhere to all company policies, including Information Security Management.

Skills

Sales experience

Excellent English communication

Ability to build rapport

Multi-tasking abilities

Organizational skills

Flexibility

Education

Senior High School graduate

Completed 2 years college

College graduate

Job description

On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Commission, Incentives

Government Mandated Benefits

13th Month Pay, Paid Holidays

Working Location

On-site in Central Bloc, Cebu IT Park, Cebu City. If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property,

Responsibilities

• Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
• Equipped to handle all general reservations and deal with changes to all reservations
• Process refunds to passengers and answer general travel reservation queries
• Handle mileage plus reservations and queries
• Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
• Ensure accurate documentation of customer profiles/reservations
• Handle customer complaints and provide first time resolution
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured

Qualifications

• Senior High School graduate OR Completed 2 years/4 semesters in college (in 1 course and no back subjects) OR College graduate
• Must have at least 12 months of sales experience in any industry
• Excellent English written and oral communication skills
• Ability to build rapport and overcome objections
• Ability to maintain required sales percentages per week
• Ability to maintain the highest level of confidentiality
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule
• Willing to work onsite in Central Bloc, Cebu IT Park, Cebu City