Sales Associate (SM Aura)

Pop Mart; Manila; Vor Ort; PHP 223.000 - 357.000; Vollzeit

Zusammenfassung

POP MART is seeking a dynamic retail sales associate in Manila to join its global IP-driven experience. You will drive sales, deliver exceptional customer service, and help operate the store effectively to meet targets.

Responsibilities include mentoring junior staff, maintaining deep product knowledge, assisting customers, handling cash and inventory, and staying ahead of industry trends to boost store performance and satisfaction.

Aufgaben

• Lead by example in achieving personal and team sales targets.
• Use advanced sales techniques to drive revenue growth and increase conversion rates.
• Act as a mentor and coach to junior sales associates, providing guidance on product knowledge, selling strategies, and customer service.
• Provide excellent customer service by assisting with product selection, responding to inquiries, and resolving customer concerns.
• Build lasting relationships with customers, ensuring high levels of satisfaction and repeat business.
• Understand customer preferences and offer tailored solutions and recommendations to enhance their shopping experience.
• Maintain deep knowledge of the store’s product offerings, including new arrivals, bestsellers, and promotions.
• Stay updated on industry trends and competitors to better serve customers and support the store’s competitive positioning.
• Assist in daily store operations, including opening/closing procedures, cash handling, and inventory management.

Jobbeschreibung

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

• Lead by example in achieving personal and team sales targets.
• Use advanced sales techniques to drive revenue growth and increase conversion rates.
• Act as a mentor and coach to junior sales associates, providing guidance on product knowledge, selling strategies, and customer service.
• Provide excellent customer service by assisting with product selection, responding to inquiries, and resolving customer concerns.
• Build lasting relationships with customers, ensuring high levels of satisfaction and repeat business.
• Understand customer preferences and offer tailored solutions and recommendations to enhance their shopping experience.
• Maintain deep knowledge of the store’s product offerings, including new arrivals, bestsellers, and promotions.
• Stay updated on industry trends and competitors to better serve customers and support the store’s competitive positioning.
• Assist in daily store operations, including opening/closing procedures, cash handling, and inventory management.
  

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.