Sales Associate (Mall of Asia)

Pop Mart; Manila; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

POP MART, Mall of Asia, is seeking a Sales Associate to deliver excellent customer service, help customers with product selection, respond to inquiries, and resolve concerns while contributing to store targets.

You will maintain knowledge of new arrivals and promotions, build relationships for repeat business, and assist in opening/closing procedures, cash handling, and inventory.

Qualifications

Responsibilities

• Lead by example in achieving personal and team sales targets.
• Use advanced sales techniques to drive revenue growth and increase conversion rates.
• Act as a mentor and coach to junior sales associates, providing guidance on product knowledge, selling strategies, and customer service.
• Provide excellent customer service by assisting with product selection, responding to inquiries, and resolving customer concerns.
• Build lasting relationships with customers, ensuring high levels of satisfaction and repeat business.
• Understand customer preferences and offer tailored solutions and recommendations to enhance their shopping experience.
• Maintain deep knowledge of the store's product offerings, including new arrivals, bestsellers, and promotions.
• Stay updated on industry trends and competitors to better serve customers and support the store's competitive positioning.
• Assist in daily store operations, including opening/closing procedures, cash handling, and inventory management.

Job description

## Sales Associate (Mall of Asia)Apply: Manila: Full time: Posted Today: JR101563Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.* Lead by example in achieving personal and team sales targets.* Use advanced sales techniques to drive revenue growth and increase conversion rates.* Act as a mentor and coach to junior sales associates, providing guidance on product knowledge, selling strategies, and customer service.* Provide excellent customer service by assisting with product selection, responding to inquiries, and resolving customer concerns.* Build lasting relationships with customers, ensuring high levels of satisfaction and repeat business.* Understand customer preferences and offer tailored solutions and recommendations to enhance their shopping experience.* Maintain deep knowledge of the store's product offerings, including new arrivals, bestsellers, and promotions.* Stay updated on industry trends and competitors to better serve customers and support the store's competitive positioning.* Assist in daily store operations, including opening/closing procedures, cash handling, and inventory management.\\*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.\\*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.