Sales Associate

Pop Mart; Metro Manila; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

On-the-job training

Career development

Market-competitive rates

Equal opportunity employer

Job summary

POP MART is hiring a Retail Sales Associate in Metro Manila to drive sales, deliver excellent customer service, and share product knowledge with the team. You will build lasting customer relationships and stay informed about new launches and promotions.

The role emphasizes customer-focused service, teamwork, and adaptability in a fast-paced retail environment.

Qualifications

• Experience in retail brand sales preferred.
• POS experience is a plus.
• Serious and responsible with good communication and teamwork.

Responsibilities

• Meet personal and team sales targets by using effective sales techniques.
• Deliver excellent customer service, including product recommendations and handling inquiries or issues.
• Support junior team members by sharing product knowledge and sales tips.
• Build strong customer relationships to encourage repeat business.
• Stay familiar with all store products, new launches, and ongoing promotions.
• Understand customer needs and provide personalized shopping advice.
• Keep up with retail trends and competitor activities to better serve customers.
• Help with daily store tasks like opening/closing, cash handling, and stock management.

Skills

Customer Service

Sales Skills

Communication

Tools

POS Experience

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

What you will achieve:

• Meet personal and team sales targets by using effective sales techniques.
• Deliver excellent customer service, including product recommendations and handling inquiries or issues.
• Support junior team members by sharing product knowledge and sales tips.
• Build strong customer relationships to encourage repeat business.
• Stay familiar with all store products, new launches, and ongoing promotions.
• Understand customer needs and provide personalized shopping advice.
• Keep up with retail trends and competitor activities to better serve customers.
• Help with daily store tasks like opening/closing, cash handling, and stock management.

What you will need:

• Experience in retail brand sales is preferred, and POS experience is a huge plus.
• Serious and responsible for work, patient with customers, able to bear hardships and stand hard work Enthusiastic and cheerful personality, with good expression and communication skills Aligns with the company’s vision, demonstrates accountability, and contributes to collective growth.

What we offer:

We provide market-competitive rates.

Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge.

Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.