Sales Associate (Mall of Asia)

POPMART PH TRADING CORPORATION; Manila; On-site; PHP 201,000 - 324,000; Full time

Job summary

POP MART PH TRADING CORPORATION in Manila seeks a store sales associate to deliver excellent customer service and drive sales through product knowledge. You will engage customers, communicate promotions, and build lasting relationships in a fast-paced retail environment.

Crucially, you will mentor junior staff, stay updated on new arrivals and promotions, and participate in daily store operations including cash handling and inventory management.

Qualifications

• Lead by example to achieve personal and team sales targets.
• Provide excellent customer service by assisting with product selection and resolving inquiries.
• Mentor and coach junior sales associates on selling strategies and product knowledge.

Responsibilities

• Assist customers with product selection and inquiries to drive sales.
• Maintain deep knowledge of store offerings, promotions, and stock levels.
• Lead by example to achieve personal and team sales targets and provide coaching to juniors.
• Support daily store operations, including opening/closing procedures and cash handling.

Skills

Sales

Customer service

Mentoring

Product knowledge

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.Lead by example in achieving personal and team sales targets.Use advanced sales techniques to drive revenue growth and increase conversion rates.Act as a mentor and coach to junior sales associates, providing guidance on product knowledge, selling strategies, and customer service.Provide excellent customer service by assisting with product selection, responding to inquiries, and resolving customer concerns.Build lasting relationships with customers, ensuring high levels of satisfaction and repeat business.Understand customer preferences and offer tailored solutions and recommendations to enhance their shopping experience.Maintain deep knowledge of the store's product offerings, including new arrivals, bestsellers, and promotions.Stay updated on industry trends and competitors to better serve customers and support the store's competitive positioning.Assist in daily store operations, including opening/closing procedures, cash handling, and inventory management.*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.