Sales Assistant

NightOwl Consulting

Quezon City

On-site

PHP 558,000 - 670,000

Full time

14 days+

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Benefits offered by this job

Above market salary

HMO on Day 1 for principal and two-dep

Government-mandated benefits

Performance-based incentives

Quarterly company events

1,000 PHP De Minimis

Equipment and software provided

Job summary

NightOwl Consulting in the Philippines seeks a Sales Assistant to support operations and manage leads, set appointments, and maintain calendars. You will be the first point of contact for new leads, communicating professionally with prospects and partners daily.

This is a phone-first role focusing on speed to lead, efficient intake, and accurate CRM updates. You will coordinate with loan officers and external parties while maintaining high organization and responsiveness.

Qualifications

Excellent organizational skills.
Strong attention to detail.
Confident and professional phone communication skills.
Clear English with a minimal accent.
Experience using Google Workspace (Sheets, Calendar, Gmail, Docs, Drive).
Comfortable outbound calls to leads, clients and partners.
Able to manage multiple tasks in a fast-paced environment.
Positive, professional, self-motivated and dependable.
Ability to work under pressure and meet deadlines.

Responsibilities

Contact every new lead within 4 hours of receipt, fast and personal.
Take the intake questionnaire live on the phone.
Schedule and confirm initial loan consultations on the calendar.
Set 20 appointments per week for the Loan Officer.
Confirm 100% of appointments 24 hours in advance and re-book no-shows.
Send loan applications promptly and track through to completion.
Coordinate appointments with third parties (realtors, planners, title companies, agents, CPAs, attorneys).
Maintain an organized inbox and ensure timely responses.

Skills

Organizational skills

Attention to detail

Phone communication

Clear English

Google Workspace

CRM experience

Outbound calling

Multi-tasking

Work under pressure

Mortgage software knowledge

Tools

Google Sheets

Google Calendar

Gmail

Docs

Drive

CRM system

Dialer system

Mortgage software

Job description

Sales Assistant

Department: Operations

Employment Type: Full Time

Location: Client

Compensation: ₱50,000 - ₱60,000 / month

Description

The Admin LP1 / Executive Sales Assistant owns lead management, appointment setting, calendar, and day-to-day operational support. This role is the first point of contact for new leads and communicates directly with new leads, active prospects, clients, and business partners every day and must professionally represent the team at all times.

This is a phone-first, proactive role, not a back-office tracking seat. The LP1's core job is speed and appointments: reach every new lead fast, walk them through the intake questionnaire by phone, and get qualified consultations onto the calendar. It requires extraordinary communication skills, strong time and priority management, high attention to detail, and superb organization. The highest-priority focus areas are (1) speed-to-lead and appointment setting, (2) email and calendar management, and (3) system/CRM accuracy with a clean handoff into the loan process.

Key Responsibilities

Contact every new lead within 4 hours of receipt, fast, warm, and personal. This is the team’s single most important LP1 standard.
Take the intake questionnaire live on the phone while speaking with the lead.
Schedule and confirm initial loan consultations on the calendar.
Set 20 appointments per week for the Loan Officer.
Confirm 100% of appointments 24 hours in advance so no one is left guessing; handle and re-book no-shows.
Send loan applications promptly and track them through to completion, no lead falls through the cracks.
Coordinate appointments with third parties as needed: realtors, financial planners, title companies, insurance agents, CPAs, and attorneys.

Manage the inbox daily using the Delete, Defer, Do, Delegate framework.
Ensure all emails are actioned same day; flag anything requiring personal attention.
Draft and send email responses where appropriate.
Own and maintain the calendar, schedule, protect, and de-conflict time.
Maintain an organized inbox at all times and manage all incoming correspondence.
Communication standard: respond to internal messages the same business day and to borrower/partner messages within 24 hours. Copy the appropriate team members (and, once a file is live, the team) on borrower and partner emails, and route calls and texts through the team's communication platform so activity is logged and visible.

Maintain lead tracking in the CRM, ensure all contact information (name, phone, email) is current and accurate.
Keep the lead & appointment pipeline and tracking documents up to date.
Track every lead from first contact through appointment scheduled, no lead falls through the cracks.
Ensure all systems are aligned and the team always knows the current status of every lead and active file.
Provide a daily view of who needs to be called, followed up with, or actioned.

Skills, Knowledge and Expertise

Excellent organizational skills.
Strong attention to detail.
Confident and professional phone communication skills.
Clear English with a minimal accent.
Experience using Google Workspace, including Google Sheets, Calendar, Gmail, Docs, and Drive.
Comfortable making outbound calls to leads, clients, and business partners.
Able to manage multiple tasks and stay organized in a fast paced environment.
Positive and professional attitude.
Self motivated and able to work with minimal supervision.
Reliable and dependable.
Able to work well under pressure and meet deadlines.
Experience using a CRM or lead management system.
Previous experience using a phone or dialer system.
Experience with mortgage software or loan origination systems is a plus (training will be provided).

Benefits