Sales Assistant

PureNFresh; Davao del Sur; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading retail store in Davao del Sur is hiring for a Customer Service role. You will be responsible for engaging with customers, providing product information, and resolving any queries or complaints. Ideal candidates should possess strong communication and teamwork skills. Previous customer service or retail experience is a plus, but entry-level applicants are encouraged to apply. This is a great opportunity to grow within the retail industry.

Qualifications

• Entry-level position; no prior experience necessarily required.
• Prior customer service or retail experience is preferred.
• Experience with cash transactions beneficial.

Responsibilities

• Greet customers warmly as they enter the store.
• Assist customers by answering questions and offering recommendations.
• Process returns, exchanges, and refunds per policies.
• Promote store promotions and loyalty programs.

Skills

Strong verbal communication skills

Friendly and approachable demeanor

Problem-solving ability

Sales techniques for upselling

Basic product knowledge

Organizational skills

Attention to detail

Teamwork skills

Basic math skills

Technology proficiency with POS systems

Education

High school diploma or equivalent

Qualifications in business or marketing (advantageous)

Job description

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Job Description

Customer Service

• Greet customers in a friendly and welcoming manner as they enter the store.
• Assist customers by answering their questions, providing product recommendations, and offering advice based on their needs and preferences.
• Provide detailed product information, including features, benefits, and prices.
• Handle customer complaints or concerns effectively, ensuring a positive resolution.
• Process returns, exchanges, and refunds according to store policies.
• Help customers make purchasing decisions by suggesting complementary products (upselling and cross-selling).
• Promote and explain store promotions, loyalty programs, and discounts.
• Actively engage in sales activities, aiming to meet or exceed individual and store sales targets.

Product Display and Merchandising

• Maintain attractive product displays in line with company standards and promotional strategies.
• Ensure shelves are well-stocked, and products are neatly organized and properly labeled.
• Monitor product stock levels and report low stock or missing items to management.

Education

• Minimum Education: A high school diploma or equivalent is typically required.
• Additional Education: While not essential, qualifications in business, marketing, or customer service can be advantageous.

Experience

• Entry-Level: For many retail positions, prior experience is not required. On-the-job training is often provided to new sales assistants.
• Previous Experience: Prior customer service, sales, or retail experience is a plus and may be preferred by some employers.
• Cash Handling: Experience working with point-of-sale (POS) systems and handling cash transactions can be beneficial but isn’t always necessary.

Skills and Competencies

Customer Service Skills

• Communication: Strong verbal communication skills are essential for interacting with customers, answering questions, and providing product information.
• Interpersonal Skills: A friendly and approachable demeanor to engage customers and create a positive shopping experience.
• Problem-Solving: Ability to handle customer complaints or issues calmly and effectively, ensuring customer satisfaction.

Sales and Product Knowledge

• Sales Techniques: Ability to upsell, cross-sell, and recommend products to meet sales targets and customer needs.
• Product Knowledge: A basic understanding of the store’s products, features, benefits, and promotions to assist customers and drive sales.

Organizational Skills

• Ability to keep the store organized, manage stock, and maintain product displays.
• Inventory Management: Ability to keep track of stock levels and report any shortages to management.

Attention to Detail

• Ensuring product pricing, labels, and stock displays are accurate and well-maintained.
• Monitoring store cleanliness and presentation.

Teamwork

• Ability to work cooperatively with other sales assistants and the management team to ensure smooth store operations.
• Willingness to help out other team members as needed.

Basic Math Skills

• Ability to handle cash transactions accurately, give correct change, and process payments efficiently.
• Assist with basic stock management, including stocktaking and organizing inventory.

Technology

• Basic proficiency in operating POS systems, register handling, and potentially using inventory management tools.