Retail Sales Assistant

Chihiro Cell phone and Accessories; Iloilo City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A retail accessories store in Iloilo City is seeking a Retail Sales Assistant who will be responsible for delivering excellent customer service, managing stock, and ensuring a positive shopping experience. The ideal candidate should possess strong communication skills, a friendly attitude, and the ability to work flexible shifts. Previous retail experience is a plus. This role emphasizes teamwork and collaboration to meet store sales goals.

Qualifications

• Ability to interact with customers in a friendly, professional, and helpful manner.
• Strong verbal communication skills to assist customers effectively.
• Basic understanding of sales techniques with a focus on upselling.
• Ability to keep the store tidy and organize merchandise efficiently.
• Ensuring products are accurately labeled and displayed correctly.
• Ability to process transactions and provide correct change.
• Ability to stand for long periods and assist customers.
• Ability to work well with colleagues and contribute positively.
• Willingness to work various shifts including weekends and holidays.
• Ability to handle customer complaints professionally.

Responsibilities

• Greet customers and assist them in finding products.
• Stay informed about the products to help customers.
• Assist with receiving, organizing, and stocking inventory.
• Process customer purchases and handle payments.
• Ensure the store is clean and organized.
• Manage customer returns and exchanges per store policy.
• Inform customers about ongoing promotions and offers.
• Assist with setting up window displays and in-store promotions.
• Work with other sales assistants to achieve sales targets.
• Collect customer feedback and report to management.

Skills

Customer Service Skills

Communication Skills

Sales Ability

Organization

Attention to Detail

Basic Math Skills

Physical Stamina

Teamwork

Flexibility

Problem-Solving

Job description

Overview

A Retail Sales Assistant is responsible for helping customers in a retail store, ensuring a positive shopping experience, and supporting the store’s sales goals. Duties typically include:

• Customer Service: Greet customers, assist them in finding products, answer questions about merchandise, and offer recommendations.
• Product Knowledge: Stay informed about the products being sold, including features, benefits, and prices to help customers make informed purchasing decisions.
• Stock Management: Assist with receiving, organizing, and stocking inventory on shelves. Help maintain product displays and ensure shelves are tidy and well-stocked.
• Sales Transactions: Process customer purchases using a point-of-sale (POS) system, handle payments (cash, card, etc.), and issue receipts.
• Store Maintenance: Ensure the store is clean and organized, including tidying up display areas, cleaning floors, and ensuring products are correctly priced and labeled.
• Handling Returns/Exchanges: Manage customer returns or exchanges in accordance with store policies.
• Promotions and Offers: Inform customers about ongoing promotions, discounts, or special offers, and encourage them to make purchases.
• Visual Merchandising: Assist with setting up window displays or in-store promotions to attract customers.
• Team Collaboration: Work with other sales assistants and store management to achieve sales targets and maintain smooth operations.
• Customer Feedback: Collect customer feedback or complaints and report them to management, striving to improve the overall shopping experience.

Qualifications

• Customer Service Skills: Ability to interact with customers in a friendly, professional, and helpful manner.
• Communication Skills: Strong verbal communication skills to assist customers and collaborate with team members effectively.
• Sales Ability: A basic understanding of sales techniques, with a focus on upselling and meeting sales targets.
• Organization: Ability to keep the store tidy, organize merchandise, and handle stock efficiently.
• Attention to Detail: Ensuring products are accurately labeled, priced, and displayed correctly.
• Basic Math Skills: Ability to process transactions, handle cash, and provide correct change.
• Physical Stamina: Ability to stand for long periods, lift and organize stock, and assist customers around the store.
• Teamwork: Ability to work well with colleagues and contribute to a positive work environment.
• Flexibility: Willingness to work various shifts, including weekends, evenings, and holidays, depending on the store's schedule.
• Problem-Solving: Ability to handle customer complaints or issues with professionalism and resolve problems quickly.
• Retail Experience (Optional but Preferred): Previous experience in a retail or sales environment may be beneficial but is not always required.
• Product Knowledge: Ability to learn about the store’s products and services to assist customers and make recommendations.